Field Service Technician (Edgerton, WI)

Work Model: This role can be performed remotely from an approved location, with flexibility based on business needs and applicable requirements.

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This position is based in Edgerton, Wisconsin.

Thomson Power Systems, a Regal Rexnord company, has been at the forefront of electrical power solutions for over 50 years. We design and manufacture critical products, from Switchgear and Automatic Transfer Switches to Power Distribution Units, that keep businesses, homes, and essential infrastructure running when it matters most. Our solutions power Commercial, Industrial, Residential, and Critical Power environments, where reliability isn’t optional—it’s mission‑critical. At Thomson, you’ll be part of a team that delivers dependable performance, drives innovation, and makes a real‑world impact every day.

The Opportunity:

With new business fueling our growth, we’re expanding our Service team and adding a Field Service Technician. This is a hands‑on, field‑based role where you’ll perform a wide range of service activities on installed critical power systems. As the face of our business, you’ll serve as a trusted liaison to our customers, delivering value‑added services on mission‑critical equipment.

Reporting to the Field Service Manager, the Field Service Technician is responsible for leading the start‑up, testing, and commissioning of low- and medium‑voltage switchgear and automatic transfer switches using specialized test equipment. This role plays a critical part in ensuring systems are properly installed, configured, validated, and fully operational prior to customer handoff. The position requires hands‑on technical expertise to diagnose and resolve issues involving paralleling switchgear, ATS, control systems, and related mechanical equipment at customer sites, while ensuring all work meets safety, quality, and performance standards.

Responsibilities:

• Develop, implement, and manage predictive and preventative maintenance programs for installed‑base customers.
• Execute all aspects of field service work, including site assessments, equipment installation, start‑up, testing, commissioning, and ongoing maintenance of power distribution, control, and automation systems.
• Lead and support complex commissioning, upgrade, and modernization activities, ensuring systems are properly configured, validated, and performing to specification prior to customer handoff.
• Perform advanced troubleshooting, service, and repair activities on paralleling switchgear, automatic transfer switches (ATS), control systems, and related mechanical equipment, applying hands‑on technical expertise to diagnose and resolve issues at customer sites.
• Complete assigned field projects on schedule, meeting all customer functional, safety, quality, and performance requirements.
• Collaborate closely with the local Field Service team and Thomson Power Systems (TPS) headquarters in Langley, BC, Canada, to ensure alignment, consistency, and operational excellence.
• Build and maintain strong customer and vendor relationships, delivering a high standard of technical service, professionalism, and responsiveness.
• Provide timely and detailed follow‑up to customer requests, ensuring clear communication and effective issue resolution.
• Accurately track and submit project documentation, including field service reports and expense reports, in a timely manner.
• Support the Technical Call Desk, assisting customers with diagnostics, troubleshooting, and technical guidance.
• Adhere to established testing and maintenance procedures for breakers, switchgear, relays, and control and automation equipment to ensure safety, compliance, and reliability.
• Support technical training programs for customers, partners, and employees on new and existing products.
• Perform quality assurance reviews of engineering drawings, ensuring accuracy, constructability, and alignment with specifications.

Required Qualifications:

• 5+ years of hands‑on experience performing preventive and predictive maintenance on power distribution and control equipment, or an equivalent combination of education and experience.
• Demonstrated experience installing, maintaining, testing, and repairing circuit breakers, transformers, switchgear, and related electrical, control, and automation equipment.
• Strong knowledge of applicable health, safety, and electrical codes and standards, including CSA, NFPA, and UL requirements.
• Proficient with general PC tools, including email, internet, data entry, Microsoft Word, Excel, and OneNote, as well as the ability to use smartphones and mobile applications for daily work tasks.
• Ability to read and interpret detailed electrical schematics and mechanical drawings with accuracy and confidence.
• Strong customer service orientation, with a professional, solutions‑focused approach in the field.

Preferred Skills & Certifications:

• NETA or NICET certification (ETT Level II or higher) in electrical equipment testing strongly preferred.
• OSHA 30‑Hour, MSHA, and NFPA 70E training preferred.
• Proven experience starting up and commissioning low‑ and medium‑voltage generator paralleling switchgear.
• Advanced knowledge of industrial electrical equipment, including switchgear, automatic transfer switches, circuit breakers, and generators.
• Advanced understanding of industrial control systems, including metering, protective relaying, relay ladder logic, Programmable Logic Controllers (PLCs), and Human‑Machine Interfaces (HMIs).
• Willingness to travel up to 50% as required by customer and business needs.

Benefits

• Medical, Dental, Vision and Prescription Drug Coverage
• Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
• Paid Time Off and Holidays
• 401k Retirement Plan with Matching Employer Contributions
• Life and Accidental Death & Dismemberment (AD&D) Insurance
• Paid Leaves
• Tuition Assistance

About Regal Rexnord

Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company’s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company’s automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.

The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.

Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.

Equal Employment Opportunity Statement

Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, pregnancy, age, ancestry, national origin, genetic information, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills.  If you’d like to view a copy of the company’s affirmative action plan for protected veterans/individuals with disabilities or policy statement, please email [email protected]. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [email protected].

Equal Employment Opportunity Posters

Notification to Agencies: Please note that Regal Rexnord Corporation and its affiliates and subsidiaries ("Regal Rexnord") do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third-parties for hires made.