Field Service Technician

Job DetailsJob Location: Totowa - Totowa, NJ 07512Salary Range: $35.00 - $50.00 Hourly
JOB OUTLINE

Performs on-site equipment diagnostics and repairs at customer locations and job sites, operating a mobile service vehicle as an in-field representative of the dealership. Works independently with minimal supervision to deliver timely, high-quality repair solutions while maintaining positive customer relationships. Partners with the Branch Service Manager to ensure work orders, documentation, and warranty submissions are completed accurately and on time.

ESSENTIAL DUTIES

Performs diagnostics and repairs on construction, agricultural, and allied equipment at customer sites and job sites as assigned.
Plans methods and sequence of performing repairs; orders all parts and materials required for assigned work.
Completes repairs in a safe, efficient, and effective manner, ensuring cosmetic and functional quality upon completion.
Maintains accurate and complete work order records including time, parts, supplies, and outside purchases.
Maintains accurate inventory of parts kept in stock on the service vehicle.
Operates and maintains company-owned vehicles, tools, and equipment required to perform job responsibilities.
Ensures all specialty tools and equipment used on jobs are cleaned and returned to their original location in working condition.
Communicates with customers professionally to update status, explain repairs performed, and support overall satisfaction.
Mentors Service Technicians and Apprentice Technicians as needed.
Ensures all service warranty and Product Improvement Programs are completed and submitted within required timeframes to receive maximum credit.
May participate in manufacturer and allied brand training programs required for the development of skills and knowledge.
Maintains current knowledge of Core Equipment Group product lines and competitive products.
Maintains a clean work area and performs work in a neat and orderly fashion.
Follows all safety rules and regulations in performing work assignments.
Performs all other duties as assigned by the Branch Service Manager.
Qualifications
SPECIFIC REQUIREMENTS

Strong mechanical aptitude with working knowledge of equipment operations, mechanical, electrical, and hydraulic systems used in off-road, construction, or heavy equipment.
Ability to perform diagnostics and repairs across major equipment types and systems.
Experience using computer-based diagnostic and repair tools (e.g., dealer portals, ERP/DMS systems, electronic service tools).
Ability to maintain accurate work order documentation and ensure all cost-related items are captured in the work order.
Strong organizational skills with the ability to prioritize multiple open work orders and field assignments simultaneously.
Must possess an adequate personal toolset to perform job responsibilities.
Valid driver's license required; CDL (Commercial Driver's License) preferred.

QUALIFICATIONS

5+ years of experience performing equipment service repairs preferred; demonstrated experience consistently meeting performance metrics preferred.
Experience performing repairs and maintenance using special tools and equipment following technical manual procedures.
High School Diploma, GED, or equivalent experience required; Associate's degree or technical school certificate preferred.

PHYSICAL REQUIREMENTS

Frequent bending, reaching, kneeling, crouching, and climbing on and under equipment throughout the workday.
Walking and standing 85%+ of the work day, including on uneven surfaces and in varying weather conditions.
Regularly lifting and carrying items weighing 20–50 lbs; occasionally lifting 75 lbs or more.
Frequent pushing and pulling of tools, parts, and equipment ranging from 10 to 50+ lbs.
Manual dexterity sufficient to twist and turn wrenches and operate all required tools and equipment.
Adequate vision and hearing to review documentation, operate diagnostic equipment, and communicate effectively.