Field Service Technician
Boost your chances before you apply.
TGI MAIN COMPANY
NY
Summary
The technician is responsible for performing on-site maintenance, repairs, and installations of office equipment like copiers and printers. They must manage their territory and inventory while maintaining high levels of customer satisfaction.
Job Description
Job Details: Job Location: TGI Bronx - Bronx, NY, Salary Range: $45000.00 - $65000.00Salary,
Job Title: Field Service Technician
The TGI Story
A second-generation family-owned business for over 62 years, TGI Office Automation is a comprehensive office technology provider offering scalable solutions for many of today’s complex business issues. TGI offers unparalleled, innovative technology from a variety of industry-leading partners.
TGI Office Automation seeks a bright, highly motivated, and enthusiastic Field Service Technician to join our growing team. This is a great opportunity to join a fast-paced team that is focused on supporting the growth of our company.
TGI’s Mission Statement: Office automation empowers your business. By improving bottom-line profitability through smart, strategic solutions, we help our customers reduce costs and maintain a competitive position.
www.tgioa.com
Primary Functions and Responsibilities:
Manages territory, inventory, and customer relationships, along with maintaining a high level of customer satisfaction.
Responsible for providing quality service calls on each piece of equipment serviced.
Travel to client sites within an assigned geographic area to repair and maintain office equipment. (Copiers, printers, fax)
Performs full range of on-site maintenance and repairs on assigned products to include technical diagnostics, break/fix, installation, removal, and customer call assistance.
Follows proper call handling procedures while maintaining the minimum call per day average.
Maintains effective relationships with customers and fellow employees.
Managing the clients' expectations and resolutions.
Must follow the policies and procedures set forth by TGI Office Automation.
Qualifications:
A high school diploma or equivalent; or industry related experience and/or training; or equivalent combination of education and experience.
Copier/Mechanical: 2 years preferred
Working knowledge of computer systems such as Microsoft, Apple and basic network connectivity, print drivers.
Must possess electrical/mechanical aptitude.
Ability to use appropriate technology for the position (i.e. handheld computer, phone, laptop).
Must have excellent daily time management skills and be capable of prioritizing activities.
Excellent customer service skills.
Driver's License / Vehicle (Required)
Job Type: Full-time
Salary: $45,000.00 - $65,000.00 per year (based on experience)
Benefits: Dental insurance, Health insurance, Vision insurance, Life insurance, PTO, and 401(k)
Schedule: Monday-Friday
Work Location: In the field: Queens, NY / Bronx, NY
EEO Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Qualifications:
iPower Technologies, founded in 2009, is a multi-million dollar computer networking managed service provider. We service and support computer and network systems for our clients nationwide across all verticals: including legal, healthcare, financial, hospitality and professional sports. We focus heavily on data center technologies for larger SMB and mid-market customers.
Our strongest asset is our people, and we are proud that they are some of the sharpest minds in infrastructure design, deployment, and service.
As of July 1st 2020, TGI Office Automation acquired iPower Technologies. TGI has been in business since 1969 and has a national presence in the technology industry, specifically office equipment and document solutions. Like TGI, customer service is the top priority at iPower. Service is never outsourced to third party vendors. Every Managed Services agreement is customized to the customer’s specific application, workflow, software, and compliance requirements. We focus on providing organizations with a custom solution to their unique business problems. iPower Technologies will keep your infrastructure functional so you can concentrate on running your business and addressing your client’s needs & requirements.
iPower Technologies is here to help your company achieve its technology goals.
Our flexible packages assist you in controlling your costs while still providing solutions to the computer and network problems that can adversely impact your productivity. Regardless of the complexity of your problems you'll find computer help is available with our expert IT consultants.
Founded
2009
Company size
201-500 employees
Industry
IT Services and IT Consulting
Org type
Privately Held
Headquarters
Boca Raton, Florida
iPower Technologies, founded in 2009, is a multi-million dollar computer networking managed service provider. We service and support computer and network systems for our clients nationwide across all verticals: including legal, healthcare, financial, hospitality and professional sports. We focus heavily on data center technologies for larger SMB and mid-market customers.
Our strongest asset is our people, and we are proud that they are some of the sharpest minds in infrastructure design, deployment, and service.
As of July 1st 2020, TGI Office Automation acquired iPower Technologies. TGI has been in business since 1969 and has a national presence in the technology industry, specifically office equipment and document solutions. Like TGI, customer service is the top priority at iPower. Service is never outsourced to third party vendors. Every Managed Services agreement is customized to the customer’s specific application, workflow, software, and compliance requirements. We focus on providing organizations with a custom solution to their unique business problems. iPower Technologies will keep your infrastructure functional so you can concentrate on running your business and addressing your client’s needs & requirements.
iPower Technologies is here to help your company achieve its technology goals.
Our flexible packages assist you in controlling your costs while still providing solutions to the computer and network problems that can adversely impact your productivity. Regardless of the complexity of your problems you'll find computer help is available with our expert IT consultants.
Founded
2009
Company size
201-500 employees
Industry
IT Services and IT Consulting
Org type
Privately Held
Headquarters
Boca Raton, Florida
