Field Service Technician - Charlotte, NC

Job Details: Level: Experienced, Job Location: Charlotte, NC - Charlotte, NC, Salary Range: $19.00 - $25.00Hourly, Job Category: Installation - Maint - Repair, Field Service Technician – Charlotte, NC

Are you an experienced ATM or cash automation technician looking for an organization that values technical expertise, customer relationships, and professional growth? 

Quality Data Systems (QDS) is seeking an experienced Field Service Technician to support our growing customer base throughout the region. In this role, you'll travel within a 100-mile radius of your home base Monday through Friday, leveraging your expertise to install, maintain, troubleshoot, and repair a wide variety of cash automation technologies while serving as a trusted advisor to our customers.  

You'll enjoy a high degree of autonomy, work with leading technology platforms, and become part of a company known for its strong culture and commitment to doing what's right. 

The individual in this position must live within 30 miles of Charlotte, NC.

Please note: Field Service Technicians participate in a rotating schedule of evening and weekend on-call assignments, ensuring our clients receive timely support outside of standard business hours. 

What You'll Do: 

Install, configure, and support ATMs, ITMs, TCRs, currency discriminators, and coin equipment 

Diagnose and resolve hardware, software, networking, and peripheral issues 

Perform preventative maintenance and equipment upgrades 

Manage service calls and customer expectations throughout the repair process 

Complete service documentation and communicate effectively with internal teams 

Build strong relationships with customers through technical expertise and responsive service 

 
Qualifications: What We're Looking For: 

1+ years of ATM, ITM, TCR, cash automation, office equipment, POS, security systems, or related field service experience 

Experience troubleshooting electromechanical equipment 

Knowledge of Windows operating systems, networking fundamentals, and hardware diagnostics 

NCR, Hyosung, Diebold Nixdorf, Genmega, or other OEM certifications strongly preferred 

Strong customer service and relationship-building skills 

Ability to work independently and manage a territory effectively 

Strong problem-solving and troubleshooting abilities 

Professional appearance and communication skills 

Valid driver's license and clean driving record 

Ability to pass a background check and drug screen 

Benefits: 

Competitive salary 

Health, dental, and vision insurance (Employee only dental and vision are free!) 

Generous PTO  

Chaplaincy & Employee Care 

Retirement plan with company match 

Professional development and growth opportunities 

About Us: 

Founded in 1983, Quality Data Systems (QDS) is proud to be a family-owned cash automation company that specializes in helping financial Institutions and retailers use the latest technology to automate cash handling. 

At QDS, our values are everything. We were honored as the #1 company in Values by The Charlotte Observer, out of more than 2,000 businesses in the area. Since 1983, we’ve built a reputation for excellence by creating a workplace where hardworking, values-driven people find purpose, fulfillment, and fun. 

We’re more than a cash automation company - we’re in the people business. Through leadership development and a servant-minded culture, we help our team grow not just professionally, but personally. At QDS, we’re a Super Bowl-caliber team, and we’re looking for our next class of rising stars. Could one of them be you? 

Position Work Conditions & Physical Requirements: 

Frequent driving (up to 6–8 hours/day) 

Working with hands 

Physical activity including standing, sitting, bending, and twisting 

Working outdoors in varying weather conditions 

Stretching and reaching overhead 

Lifting objects weighing up to 50-75 pounds