Field Service Technician

Job Details: Job Location: ProShop - NEW YORK, NY, Salary Range: $27.50 - $32.00Hourly, About Us

Parallel Coffee Services, a division of Joe Coffee Company, provides third-party coffee equipment service, repair, and distribution across New York City. Founded in 2023, our team supports Joe Coffee locations, wholesale partners, and NYC’s top cafes and roasters.

We approach technical service through the lens of hospitality—bringing professionalism, care, and curiosity to every interaction.

Position Overview

The part time Field Technician role is a skilled position responsible for independently performing equipment diagnostics, repairs, maintenance, and installations across a range of commercial coffee equipment.

This role requires a balance of technical expertise, problem-solving ability, and enlightened hospitality, as technicians regularly interact with clients in fast-paced cafe environments. Technicians are expected to manage service calls from start to finish, communicate clearly with internal and external partners, and uphold high standards of safety, organization, and professionalism.

Core Responsibilities

Perform in-field service calls independently on espresso machines (semi-automatic and super-automatic), grinders, brewers, and cold brew systems
Diagnose, troubleshoot, and repair mechanical, electrical, and basic software-related issues
Complete preventative maintenance, installations, decommissions, and site visits
Conduct in-shop repairs for more complex or long-term service work
Communicate service updates, timelines, and solutions to internal teams and clients via Slack, phone, and email
Navigate equipment programming menus and perform basic software updates
Coordinate with manufacturers’ technical support when needed
Receive, process, and organize equipment and parts deliveries in accordance with SOPs
Maintain organized tools, parts inventory, and workspace (“mise en place”)
Uphold safety standards when working with water, electricity, and heavy equipment

Performance Expectations

Successful Field Technicians demonstrate:

Ability to independently complete service calls end-to-end
Strong diagnostic and problem-solving skills
Consistent, professional communication with clients and team members
Adherence to safety and operational standards
Ability to perform routine preventative maintenance procedures
Ability to handle limited-information dispatches and effectively diagnose issues with incomplete details
Ability to calibrate grinders, replace burrs, and troubleshoot across equipment brands

Growth Path 

Technicians who successfully complete milestones and show growth in the following areas (typically within 2+ years) may be promoted to: Field Technician Specialist.

Progression is based on:

Ability to perform maintenance and service across a wider range of equipment brands, including but not limited to: La Marzocco, Eversys, Slayer, Mahlkonig, Curtis, Fiorenzato, Fetco, Baratza, Mazzer
High levels of innovation and initiative, including but not limited to: regarding identifying potential areas for growth and problem solving, areas to generate further revenue, skills that correlate to specialized strategies that can be added to the overall service plan for the department. 

Benefits

NY State Sick Days
401(k) plan
Monthly Commuter Benefits
Partial Phone Stipend
Health, Vision, and Dental Insurance options

Compensation & Legal Compliance

This is a non-exempt position and is eligible for overtime in accordance with federal, state, and local laws
Scheduling and hours are based on business needs
Employees remain subject to all applicable company policies and employment laws
Sick leave and statutory benefits are provided in accordance with New York State and New York City law

Additional Information

Responsibilities, duties, and expectations may evolve over time based on the needs of the business.

Equal Employment Opportunity

Joe Coffee is an Equal Opportunity Employer. We are committed to maintaining an inclusive and respectful workplace. All employment decisions are made without regard to race, color, religion, creed, gender, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law.
Qualifications: Preferred Experience

3–5+ years of barista or specialty coffee experience strongly preferred
Previous experience as a coffee technician 
Familiarity with commercial espresso equipment (e.g., La Marzocco, grinders, brewers)
Exposure to Enlightened Hospitality principles

Required Skills & Abilities

Ability to independently diagnose and resolve equipment issues
Basic understanding of plumbing and electrical systems; ability to use a multimeter
Proficiency in reading and interpreting technical manuals
Strong time management and ability to prioritize multiple service calls
Comfortable working independently and in a team environment
Strong communication skills and professionalism in client-facing situations
Ability to collaborate with manufacturer tech support
High level of accountability, reliability, and attention to detail
Valid driver’s license and/or ability to reliably navigate NYC public transit

Physical Requirements & Core Capabilities

This role requires:

Ability to lift, push, and pull up to 75 lbs (with or without assistance)
Standing, walking, and being on your feet for extended periods of time
Frequent bending, kneeling, crouching, and reaching in tight or confined spaces
Navigating busy cafe environments and workshop settings safely and efficiently
Transporting tools and equipment between job sites using public transit
Strong attention to detail and willingness to follow procedures
Clear communication and openness to feedback
Strong sense of accountability and reliability
Comfort working in fast-paced cafe environments

Reasonable accommodations will be provided in accordance with applicable law.