Field Service Technician

Job DetailsJob Location: New Haven, CTSalary Range: $55,000.00 - $60,000.00 Salary/yearAbout Aztec

Aztec is a leading provider of office technology solutions in the Northeastern United States. We support clients’ full IT environment across unified communications, print and copy, scan and document management, audio/visual, desktop computing, and managed IT services. From hardware and software to supplies and technical support, our team provides full-service support for office technology. Our local focus allows us to provide superior service to small and midsize organizations, while our operational scale and broad reach from Boston to Philadelphia empower us to meet the needs of large enterprise and government accounts. We have 35+ years of business under our belt, and many of our clients have stayed with us for decades. But, we don’t rest on our laurels, and we’re already looking ahead to future transformation.

Growth . Technology . Customer

Three words that guide our vision for continuous evolution. We stay ahead of market shifts and technological innovations to offer clients continuous support for their business technology ecosystems. Our growth plans are as ambitious as we are – new clients, new programs, new products and services – and we need the best and brightest commercial talent to join us on the journey.

Learn more at www.aztecoffice.site/careers, or contact us at [email protected] with questions.

About the Role

As a Field Service Technician, you will be expected to maintain and repair printers, copiers, and related equipment at Aztec client locations

Key responsibilities include:

Communicate with Dispatch to open/close calls accordingly
Perform preventative maintenance and repairs on machines
Communicates with customer and dispatch to clearly provide updates and timelines for services
Manages assigned areas for call prioritization within defined contract agreements
Maintain an organized and accurate inventory of spare parts in your assigned company van
Complete manufacture-provided trainings to earn and maintain certifications on key equipment lines

QualificationsJob Requirements

Minimum 3 years’ experience repairing print and copy equipment
Existing technician certification in at least one of the following A3 copy equipment lines: Canon, Sharp, Xerox, Toshiba, Kyocera, Konica Minolta, Ricoh
Bonus points for experience and certifications with Canon and Sharp
Ability and willingness to drive between client locations every day
Valid US drivers licenses and clean driving record
Ability to communicate effectively with clients and Aztec colleagues in person, over the phone, and over email
Friendly and polished client-facing presence and commitment to client satisfaction
Demonstrated enthusiasm for and expression of our corporate values:

Growth Mindset: you never assume the status quo is best; you see what is possible instead of what isn’t and develop a plan to make it reality
Technologically Fluent: you integrate best practice technological solutions into your work to improve productivity; you always want to learn more about the best technology available and can credibly advise others on technological solutions
Customer First: you value relationships as the foundation of business; you aspire to exceed expectations in every client interaction; you constantly look for ways to stand out and add value as a business partner

Benefits

Base salary of $55,000-60,000, plus performance-based bonuses
Comprehensive wellness benefits including health, dental, and vision insurance
Employer-sponsored 401(k) plan and life insurance
Employee discount programs
Paid vacation, holiday, and sick time

We are an equal opportunity employer and give consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status.