Field Service Specialist-Southest
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Armstrong Fluid Technology
North Tonawanda, NY, US
Summary
The Field Service Specialist will lead the startup, commissioning, and maintenance of fluid-flow equipment while providing technical training to operators and contractors. They are also responsible for troubleshooting equipment issues, managing service requests, and building strong customer relationships to identify sales opportunities.
Job Description
Imagine working at the forefront of innovation in fluid-flow technology, with over 1400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative technical and marketing minds driven by a shared mission to engineer the future and safeguard our planet.
As part of our team, you'll be immersed in an environment that fosters growth, creativity, and collaboration. Here, you'll have the opportunity to push boundaries, tackle exciting challenges, and develop cutting-edge solutions that promote energy efficiency and reduce environmental impact. Every day offers the chance to make a meaningful contribution to a more sustainable future, driving innovations that help lower global carbon footprints. Together, we’re creating a legacy that goes beyond business—one that’s changing the world for the better.
As a Field Service Specialist -Southeast, you’ll be at the forefront of our operations, ensuring seamless startup, commissioning, and maintenance of Armstrong’s innovative products.
Specific Duties / Essential Functions:
Field Service Activities:
- Hands-On Expertise: Lead the startup and commissioning of Armstrong equipment, including Variable Frequency Drives and Control Panels.
- Troubleshooting: Diagnose and repair issues with our diverse range of equipment, from pumps to automated valves.
- Reporting & Training: Document your work through our online portal, provide on-site training to operators, and share field service insights with our After Sales team.
- Customer Engagement: Build strong relationships with clients, demonstrating the value of Armstrong’s products and identify opportunities for additional sales.
- Travel: Expect to travel within the Western region up to 60% of the time, with occasional trips to other parts of the USA.
Customer Service Activities:
- Customer Support: Handle service requests, complaints, and startup inquiries via calls and emails. Schedule and manage service visits effectively.
- On-Call Rotation: Be part of a team providing after-hours support to address urgent service issues.
Training Responsibilities:
- Educate: Conduct training sessions for service and installation teams, as well as for mechanical contractors, to enhance their knowledge of Armstrong products.
- Report Analysis: Compile and review field reports to ensure equipment performance and warranty adherence.
- Connectivity: Assist with connecting site equipment to the Internet or customer networks.
Technical Support:
- Collaboration: Work closely with engineering, project management, and sales teams to support product development and project-specific initiatives.
- Feedback: Identify and report on product issues and contribute to process and design improvements.
What We’re Looking For
To thrive in this role, you should bring:
- Education: Degree or designation in Mechanical or Electrical Engineering, Applied Engineering, or a related field, with equivalent practical experience.
- Technical Skills: Experience with Drives, control panels, BAS systems, and automation. Familiarity with serial communications is a plus.
- Hands-On Experience: Proven experience with mechanical pumps and HVAC systems.
- Computer Skills: Proficiency in MS Office and strong software skills.
- Industry Knowledge: Experience in commercial construction is desirable, along with a solid understanding of electrical and mechanical equipment.
- Communication: Excellent verbal and written communication skills are essential.
- Technical Knowledge: Understanding of hydronic HVAC systems, Variable Frequency Drives, automation, and Building Automation Controls is preferred.
Why Armstrong Fluid Technology?
By joining us, you’ll become part of a global community dedicated to pushing the boundaries of fluid-flow technology. You’ll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we'll build tomorrow’s solutions today.
With eight manufacturing facilities on four continents, and employees around the world, Armstrong Fluid Technology is celebrating 90 years of being known as an innovator in the design, engineering and manufacturing of intelligent fluid flow equipment, control solutions and optimization technologies.
In the shift toward digitalization and integration of fluid-flow systems, Armstrong leads the industry. With advanced solutions that leverage edge computing, IoT, machine learning, digital twin technology and demand-based control, Armstrong provides and protects efficiency in building mechanical systems, approaching energy optimization as a whole-building challenge and advancing the practice of full lifecycle management. Focusing on HVAC, Plumbing, Gas Transmission and Fire Safety applications, we provide energy-efficient, cost-effective solutions and performance management services to building and facility professionals around the world.
In May 2021, in recognition of our leadership in energy efficiency, carbon footprint reduction and environmental stewardship, Armstrong Fluid Technology received a Queens Enterprise Award for Sustainability.
The company has also been named one of 2022’s Best Managed Companies. As a recipient of a Best Managed award for 20 years, Armstrong continues to hold Platinum status in the program. We are proud of the rich tapestry of ethnicity, origin and gender in our employees that makes us stronger every day. We value diversity and build teams with a variety of skills, competencies and backgrounds.
Founded
1934
Company size
1,001-5,000 employees
Industry
Industrial Machinery Manufacturing
Org type
Privately Held
Headquarters
Toronto, Ontario
With eight manufacturing facilities on four continents, and employees around the world, Armstrong Fluid Technology is celebrating 90 years of being known as an innovator in the design, engineering and manufacturing of intelligent fluid flow equipment, control solutions and optimization technologies.
In the shift toward digitalization and integration of fluid-flow systems, Armstrong leads the industry. With advanced solutions that leverage edge computing, IoT, machine learning, digital twin technology and demand-based control, Armstrong provides and protects efficiency in building mechanical systems, approaching energy optimization as a whole-building challenge and advancing the practice of full lifecycle management. Focusing on HVAC, Plumbing, Gas Transmission and Fire Safety applications, we provide energy-efficient, cost-effective solutions and performance management services to building and facility professionals around the world.
In May 2021, in recognition of our leadership in energy efficiency, carbon footprint reduction and environmental stewardship, Armstrong Fluid Technology received a Queens Enterprise Award for Sustainability.
The company has also been named one of 2022’s Best Managed Companies. As a recipient of a Best Managed award for 20 years, Armstrong continues to hold Platinum status in the program. We are proud of the rich tapestry of ethnicity, origin and gender in our employees that makes us stronger every day. We value diversity and build teams with a variety of skills, competencies and backgrounds.
Founded
1934
Company size
1,001-5,000 employees
Industry
Industrial Machinery Manufacturing
Org type
Privately Held
Headquarters
Toronto, Ontario
