Field Service Representative - KCLT

Job DetailsJob Location: Charlotte, NC 28208Adacel Technical Services, Inc. (ATS) provides a complete set of on-site training services for aerospace and defense markets.  Services include instructional delivery, simulation operation and maintenance, Instructional System Design, and training support. Please read on to learn more about the Field Service Representative (FSR) career opportunity at ATS.
 
DUTIES AND RESPONSIBILITIES:

Troubleshoot and maintain TSS hardware components

Fault isolate/replace displays/monitors, and computer equipment/peripherals, e.g., hard drives, video cards, desktops/laptops, printers, etc. as necessary

Troubleshoot, isolate, and resolve software problems

Perform step-by-step procedures for acquiring and installing software upgrades and patches
Evaluate local conditions and make proper decisions in conjunction with the Contractor’s TSSC
Load operating systems and applications as required
Update existing software and site data as required

Perform start-up and shut-down procedures
Perform system back-up procedures
Train FAA personnel on TSS maintenance and operation
Operate TSS for proficiency, recurrent. and qualification training
Brief FAA and Contractor management on simulator performance and utilization
Develop and maintain site simulator utilization reports reflecting frequency and type of training done
Backup and manage scenario data
Act as a Pseudo Pilot when needed (the TSS Pseudo Pilot simulates aircraft movement at an airport and engages/communicates with an ATCT controller as a pilot.)
Tower Simulation Scenario development:

Determine step-by-step procedures for building scenarios
Incorporate the training objectives into the development of the training scenarios
Create scenarios at the request of the FAA with minimal assistance
As requested, train personnel to create and maintain scenarios.

QualificationsREQUIRED:

Knowledge of computer hardware and operating system software similar to, or more complex than the ATC Simulation Systems (Tower and Radar)
Minimum of four (4) years of FAA or US Military operational ATC experience, or a minimum of four (4) years of combined FAA and US Military operational ATC experience, or a degree in Air Traffic Control or Air Traffic Management from the Air Traffic – Collegiate Training Initiative (AT-CTI). List of approved AT-CTI colleges and universities can be found at: https://www.faa.gov/jobs/students/schools/ 

DESIRED:

Proactive, self-motivated individual
Ability to accomplish tasks with minimal supervision
Good organizational skills and the ability to prioritize multiple tasks and manage work time effectively
High attention to detail
Excellent communication skills
As a member of the Adacel team and the training team at your location, this position should work well with others and be proficient at conflict resolution.

SKILLS/ABILITIES/CERTIFICATIONS:

Certification Requirements: As required for Remote Pilot Operations 

OTHER:

Clearance Level: Must be able to obtain a Public Trust Clearance
Potential for Teleworking: No
Travel: Less than 20% 

PHYSICAL REQUIREMENTS:

Must be able to use simple hand tools.
Occasional lifting up to 50 lbs. without restriction.
Repetitive wrist, hand, and finger movement.