Field Service Engineer, LCMS

Field Service Engineer, LCMS
Location: 80% travel - East Coast, Midwest, Texas
Compensation: $42-48/hour + benefits

Lighthouse Lab Services helps organizations build, operate, optimize, and grow high-performing laboratories. We value collaboration, community, quality, and innovation, and we’re committed to delivering exceptional service to our clients and patients ultimately impacted by our work. As we continue to grow, we're building a team of talented people who have the opportunity to make a meaningful impact. 

Position Overview
We are seeking a Field Service Engineer, LCMS with 5-7 years of direct, hands-on field service experience with SCIEX LCMS systems is required. Experience servicing Shimadzu and/or Waters LCMS platforms is highly desirable.

Key Responsibilities

• Perform complex on-site service and repair tasks, including installation, preventive maintenance, troubleshooting, and calibration of immunoassay instruments and associated automation.
• Provide remote phone support and onsite troubleshooting and maintenance guidance to internal team members as well as for clients.
• Serve as a senior point of contact for escalated technical issues and provide mentorship to junior FSEs.
• Maintain a high level of customer satisfaction by ensuring prompt response, clear communication, and technical excellence.
• Coordinate and provide offsite and onsite installations of equipment.
• Document service calls accurately in the CRM system
• Evaluate and advise on laboratory space and upfitting requirements appropriate for selected instrumentation across client laboratories.
• Coordinate with and advise on vendors providing services for instrumentation.
• Maintain appropriate inventory of parts and tools to support efficient service delivery.
• Leading the tracking and completion of projects as directed.
• Completes all administrative duties, including but not limited to, expense reporting, parts ordering, and making travel arrangements.
• This position will require overnight travel with travel up to 70% of the time and requires a valid driver's license.

Education & Experience
Associate degree or higher in Engineering, Instrumentation, Chemistry, Clinical Laboratory Sciences, or a related technical field is preferred. Equivalent technical training combined with substantial relevant hands-on experience will also be considered.  A minimum of five to seven (5–7) years of direct, hands-on field service experience with SCIEX LCMS systems is required. Experience servicing Shimadzu and/or Waters LCMS platforms is highly desirable. Candidates should have demonstrated expertise in troubleshooting, diagnosing, repairing, maintaining, and performing preventive maintenance on LC-MS instrumentation, with the ability to independently resolve complex instrument and system-level issues.

Compensation and Benefits

• Hourly rate: $42-48/hour, depending on experience
• Medical, Vision, and Dental insurance
• 15 days Paid Time Off to start (vacation and sick days)
• 10 Paid Holidays
• 401(k) retirement plan with up to 4% Company match
• Company-paid Life + AD&D, Short- and Long-Term Disability
• Paid Volunteer Time Off
• Partially Paid Medical Leave / Paid Parental Leave

It is the policy of Lighthouse Lab Services to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. Lighthouse Lab Services is committed to working and providing reasonable accommodation to individuals of all abilities, including persons with disabilities. If at any time during the application process, you need an accommodation, please contact [email protected] for assistance.

Lighthouse Lab Services | 800-838-0602 | lighthouselabservices.com