Field Service Engineer - Hourly
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BRUNSWICK BOWLING PRODUCTS LLC
Muskegon, MI, US
Summary
The Field Service Engineer is responsible for the installation, start-up, and debugging of electronic scoring equipment at customer sites. They also provide ongoing technical support, maintenance training, and act as a liaison between customers and internal departments.
Job Description
Job DetailsJob Location: Muskegon, MI 49441Position Type: Full-Time/Part-TimeEducation Level: High SchoolJob Summary:
Performs surveys, installation and service of Brunswick Capital products. Conducts training and support of bowling center personnel in operation and maintenance of Brunswick Capital products.
Duties and Responsibilities:
(% increments must be no less than 5%)
% of Time Spent
Primary Duties & Responsibilities
60%
Perform installation start-up and debugging of electronic scoring equipment. Performs computer network audits.
10%
Performs surveys and briefs customers on responsibilities of both parties for upcoming installation.
10%
Performs service calls and phone support for equipment issues both in and out of warranty.
10%
Provides training to center personnel on maintenance of electronic scoring equipment.
10%
Communicate customer’s expectations, understandings and product needs along with acceptance and interpretations of sales programs, products, service and training offerings as a direct liaison to Marketing, R&D, Sales Management, Service & Training.
QualificationsMinimum Position Qualifications:
Experience & Requirements
Computer Skills: Working knowledge of various software programs such as MS Windows, MS Office products, internet usage and Lotus Notes.
Electrical/Electronic Knowledge: Working knowledge of principles of electrical and electronic basics and theories, working knowledge and troubleshooting basics of board replacement level. Working knowledge of computer network architecture and troubleshooting.
General Knowledge: Bowling formats, bowling center operation and management, customer relations, support procedures, Time/expense management, telephone skills, effective problem solving
Education Level
Associate’s degree in Electronics or the equivalent in an Electronics Trade School. Experience in servicing and installing electronic equipment is a plus.
Travel
Travel will be 100% of the time to customer locations across US & Canada, infrequent international locations also.
For more than a century, Brunswick has been the world leader in bowling center equipment and new bowling center development. Brunswick is known throughout the world for the quality and reputation of its products and services. No other equipment manufacturer has contributed so much ingenuity to the game for so long. And that tradition of game-changing innovation continues to this day. Brunswick is the only full-line resource that offers a complete and comprehensive package of products and services to support your new business development project from day one and continue through day-to-day operations. With Brunswick, you’ll have everything you need to make your new center competitive, successful, and innovative. Brunswick offers today’s new center investors various opportunities to achieve their goals. No other single-source provider comes close to Brunswick’s record for supporting successful new center development projects. Today, over half of all new bowling centers in more than 100 countries are supported by Brunswick’s full line of comprehensive products, services, technology, and expertise.
Founded
1845
Company size
201-500 employees
Industry
Entertainment
Org type
Privately Held
Headquarters
Muskegon, Michigan
For more than a century, Brunswick has been the world leader in bowling center equipment and new bowling center development. Brunswick is known throughout the world for the quality and reputation of its products and services. No other equipment manufacturer has contributed so much ingenuity to the game for so long. And that tradition of game-changing innovation continues to this day. Brunswick is the only full-line resource that offers a complete and comprehensive package of products and services to support your new business development project from day one and continue through day-to-day operations. With Brunswick, you’ll have everything you need to make your new center competitive, successful, and innovative. Brunswick offers today’s new center investors various opportunities to achieve their goals. No other single-source provider comes close to Brunswick’s record for supporting successful new center development projects. Today, over half of all new bowling centers in more than 100 countries are supported by Brunswick’s full line of comprehensive products, services, technology, and expertise.
Founded
1845
Company size
201-500 employees
Industry
Entertainment
Org type
Privately Held
Headquarters
Muskegon, Michigan
