Field Service Engineer-EV

About Blue Bird Corporation

Blue Bird (NASDAQ: BLBD) is recognized as a technology leader and innovator of school buses since its founding in 1927. Our dedicated team members design, engineer and manufacture school buses with a singular focus on safety, reliability, and durability. School buses carry the most precious cargo in the world – 25 million children twice a day – making them the most trusted mode of student transportation. The company is the proven leader in low- and zero-emission school buses with more than 25,000 propane, natural gas, and electric powered buses sold. Blue Bird is transforming the student transportation industry through cleaner energy solutions. For more information on Blue Bird’s complete product and service portfolio, visit www.blue-bird.com.

JOB SUMMARY

Reporting to the Field Service Engineering Supervisor this role is responsible for providing Blue Bird dealer service personnel with EV specific technical & commercial support while additionally working closely with other Blue Bird corporate personnel, including those in engineering, technical publications & training and sales supporting EV specific needs in those activities. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide EV product technical support to dealer and end user service personnel as requested 
• Ensure dealership management understands technician training requirements for EV product to improve repair capability, including the technical competence of their personnel 
• Develop EV powertrain related technical support publications in conjunction with the technical publications & training group 
• Provide service labor time standard development support for EV powertrain related repairs 
• Support EV powertrain training requests received from dealers 
• Engage with product development and current model engineering on EV powertrain related projects 
•  Perform other related job duties 

KNOWLEDGE, SKILLS AND ABILITIES FOR SUCCESS

• In-depth EV powertrain and/or infrastructure technical knowledge 
• Excellent communication and customer relation skills 
• Rational decision making and problem-solving ability 
• Detail oriented with a high degree of accuracy 
• Proven track record of working independently, following-through and solving problems quickly 
•  Experience using Microsoft Office suite
• Availability for travel depending on customer needs 

BASIC EDUCATION AND EXPERIENCE REQUIRED

• HS Diploma or G.E.D. required. 5+ years of automotive manufacturer (OEM) technical service AND dealership contact experience 
•  5+ years of automotive diagnosis and repair experience (dealership and/or independent)
• All candidates must be a U.S. citizen or permanent resident

PREFERRED EDUCATION AND EXPEREINCE:

• Bachelor’s Degree in automotive-related programs such as, but not limited to, Automotive Technology, Automotive Technology Management, Field Service Operations, Advanced Vehicle Systems, Automotive Engineering, Automotive Engineering Technology, Automotive Service Technology and Automotive Industry Management, preferred
• 2+ years of EV powertrain and/or infrastructure experience, preferred

WE VALUE

• Ability to anticipate and understand customer needs and provide guidance
• Excellent interpersonal and customer relationship skills to handle difficult and sensitive matters.
• Strong project management skills. Exposure to difficult or complex projects a plus.
• Ability to influence stakeholders
• Effective communication and ability to communicate complex details in a clear manner.
• Flexible workspaces and work hours that help you unleash the best you.
• Working in a collaborative team and balancing the needs of individual stakeholders while delivering corporate objectives.

INCLUDES

• Continued Professional Development
• Benefits including medical, dental and vision insurance, 14 paid holidays, vacation time and 401k matching

WORK CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 50% Travel required (Standard); 75% travel during high demand periods
• Office environment and production environment
• Must work in manufacturing environment with exposure to heat, cold and noise
• Fast paced production area with moving objects and sheet metal
• Occasional periods of standing or sitting for extended periods of time
• Must wear appropriate PPE when and where required
• Frequent weeks working 40+ hours
• Frequent communication with people throughout the day

*The specific statements shown in each section of this description are not intended to be all-inclusive.  They represent typical elements and criteria necessary to successfully perform the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Blue Bird® is an equal opportunity employer and makes employment decisions on the basis of merit. We strive to have the best available talent in every job based on the Knowledge, Skills and Abilities each person brings.  Blue Bird is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations and prohibits unlawful discrimination in all forms.

All candidates must be a U.S. citizen or permanent resident. Candidates must be authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire.

 LI- Remote