Field Operations Representative
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H&R Block
US
Summary
The Field Operations Representative serves as the primary point of contact for field associates, resolving operational inquiries and processing transactions. They also collaborate with cross-functional partners to ensure operational consistency and maintain detailed case documentation.
Job Description
About the Role
As a Field Operations Representative, you'll support field associates and leaders by resolving operational inquiries, processing transactions accurately, and maintaining communication throughout the resolution process.
You'll research and resolve operational inquiries, execute standard processes, and collaborate with cross-functional partners to maintain operational consistency and meet service level expectations.
Day to day you will...
- Serve as the primary point of contact for field associates and leaders, providing timely support and resolution for operational inquiries.
- Research, troubleshoot, and resolve routine operational issues while ensuring excellent customer service.
- Execute standardized operational transactions accurately and efficiently in accordance with established procedures.
- Maintain detailed and accurate case documentation, including actions taken, resolutions, and follow-up activities.
- Provide proactive communication and ongoing status updates to stakeholders throughout the resolution process.
- Collaborate with cross-functional business partners to address operational requests and support business continuity.
- Monitor and meet service level expectations while managing multiple priorities in a fast-paced environment.
- Escalate complex, non-standard, or high-impact issues through appropriate channels for further review and resolution.
- Develop and maintain expertise in assigned operational processes, systems, and workflows.
- Identify opportunities to improve operational efficiency and contribute to a consistent support experience across the organization.
- Ensure compliance with company policies, procedures, and operational standards.
- Support a positive experience for field associates and leaders by delivering professional, responsive, and solutions-focused service.
Required Qualifications
- Associate’s degree in Business, Management, or related area, or the equivalent through a combination of education and work experience.
- 3 years of experience in relevant roles
- Demonstrated track record of establishing priorities and meeting deadlines.
- Advanced oral, written, and interpersonal communication skills.
- Strong critical thinking, collaboration, and continuous improvement mindset.
Preferred Qualifications
- Technology, Facility, Field Sourcing industry background
- Knowledge of retail operations support
Why work for us
At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.
Pay Range Information
The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.
Pay Range
$16.06 - $24.09/Hr.
H&R Block’s purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve prepared approximately 800 million tax returns and grown to have approximately 12,000 offices throughout the United States and around the world. We know that tax needs and situations change from year to year. That’s why we offer new and innovative ways to prepare and file taxes so clients can choose what suits them best.
We are a people company first and a tax company second. With this in mind, we deliver care in every interaction, conversation, and at each touchpoint. That’s how we build long-lasting relationships with clients, communities, and associates.
People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it's because our company still has the feeling of ‘family’ serving as the foundation for our associates and franchisees who bring our purpose to life each day. Maybe it’s how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it’s all those things, and much more.
Our ideas are rooted in unique and diverse perspectives fueled by curiosity and creativity. We’re not afraid to try new things, and never rest on past success. We are passionate in the way we advocate for each other, for our clients, and most importantly, we not only say we are better together…we truly believe it!
Founded
1955
Company size
10,001+ employees
Industry
Retail
Org type
Public Company
Headquarters
Kansas City, MO
H&R Block’s purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve prepared approximately 800 million tax returns and grown to have approximately 12,000 offices throughout the United States and around the world. We know that tax needs and situations change from year to year. That’s why we offer new and innovative ways to prepare and file taxes so clients can choose what suits them best.
We are a people company first and a tax company second. With this in mind, we deliver care in every interaction, conversation, and at each touchpoint. That’s how we build long-lasting relationships with clients, communities, and associates.
People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it's because our company still has the feeling of ‘family’ serving as the foundation for our associates and franchisees who bring our purpose to life each day. Maybe it’s how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it’s all those things, and much more.
Our ideas are rooted in unique and diverse perspectives fueled by curiosity and creativity. We’re not afraid to try new things, and never rest on past success. We are passionate in the way we advocate for each other, for our clients, and most importantly, we not only say we are better together…we truly believe it!
Founded
1955
Company size
10,001+ employees
Industry
Retail
Org type
Public Company
Headquarters
Kansas City, MO
