Field Auto Adjuster

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers. 

Job Description

Do you have a passion for automotive estimating, negotiating with repair facilities, and being out in the field? We're looking for a skilled Field Auto Damage Adjuster to manage vehicle inspections, write accurate estimates, and deliver outstanding service to customers throughout the Jacksonville South and St. Augustine market.

This is a highly visible, field-based role where you'll have the flexibility to plan your day, manage your territory, and work independently while partnering with customers, repair facilities, and claims professionals.

This is a field-based, territory-specific opportunity supporting the South Jacksonville and St Augustine areas. We are seeking a skilled Auto Field Appraiser with strong time management skills, hands-on experience using CCC ONE or similar estimating software, and proven negotiation skills. The ideal candidate demonstrates exceptional attention to detail and a strong commitment to delivering a positive, customer-focused experience.

As a Field Auto Damage Adjuster, you'll handle the full vehicle damage assessment process from start to finish, including:

• Inspecting damaged vehicles in the field, at repair facilities, salvage yards, and customer locations

• Writing and auditing comprehensive repair estimates using CCC ONE

• Managing total loss evaluations, supplements, and repair negotiations

• Partnering directly with repair facilities to resolve estimate discrepancies and reach fair settlements

• Evaluating vehicle condition and determining the appropriate claim resolution

• Documenting claim activity while ensuring compliance with company guidelines and industry standards

• Planning and managing your daily schedule across an assigned territory

• On average, adjusters handle approximately 4 claims per day (20 per week) while balancing field inspections and virtual claim-related activities.

Ideal candidates will have:

• Strong auto damage estimating experience

• Experience negotiating repairs and supplements with collision repair facilities

• Hands-on familiarity with CCC ONE

• Excellent communication and relationship-building skills

• The ability to work independently and manage a territory effectively

• Solid understanding of repair procedures, vehicle construction, and total loss evaluations

Additional Desired Experience:

• Collision repair shop estimating experience

• Experience working with certified repair facilities

• Knowledge of Tesla repair procedures and EV-related estimating considerations

• Strong negotiation skills and confidence navigating complex repair discussions

Why This Role Is Exciting

This is more than a traditional estimating position. You'll own every aspect of the damage assessment process, from inspection through settlement, while building strong relationships with repair facilities and customers throughout your territory. As you develop in the role, you'll gain increased authority and decision-making responsibility.

#LI-JH1

Skills

Appraisal Software, Automotive Repair, CCC ONE, Claims Resolution, Communication, Prioritization

Compensation

Compensation offered for this role is 28.03 - 42.99 per hour and is based on experience and qualifications.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

Companies & Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

Benefits

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.