F&B Supervisor

Department: Orientation
Position: Orientation
Duration: 0.5 month
Job Description:
You will receive orientation to the company and local community and includes learning about our company’s customers, culture, business strategies, etc.; learn about payroll schedules and payroll tax withholding; local training area, housing options, apartment complexes and transportation options; meet key contacts and other employees; receive computer training on company systems; receive orientation to local community including cultural centers, volunteer opportunities, local sporting events, and entertainment venues. Orientation is scheduled to take up to one month and takes places concurrently with the first phase of training.

Department: Food and Beverage
Position: Outlets Host/Greeter
Duration: 3.5 months
Job Description:
You will learn responsibilities of the host/greeter; learn procedures for providing positive experience of guests; learn to maintain the quality standards and supervision of the outlet staff; learn to control the flow of work in the room by seating guests in station rotation while maintaining guest lists and following and enforcing check issue procedures; learn to assign opening and/or closing side duties; supervise side work and ensure completed lists of set ups of all stations before departure of service staff; learn to process reservation book, take incoming telephone calls, note reservations and special requests by guests.

Department: Food and Beverage
Position: Outlets Server
Duration: 4 months
Job Description:
You will learn U.S. service standards, opening and closing duties, and department training process in various Food and Beverage outlets; learn to use point-of-sale computer system to record and track f&b items; learn to use various upselling techniques; learn to control guest checks and secure proper payment; learn U.S. standards for setup and service of large functions; learn process for mise en place; assist with scheduling and understand process for controlling payroll and other costs; learn gratuity distribution methods; learn VIP setup and service; learn process for ensuring customer satisfaction and complaint resolution.

Department: Food and Beverage
Position: Outlets Supervisor
Duration: 4 months
Job Description:
You will learn American methodologies for supervising outlet staff; learn to monitor and supervise set up and maintenance of outlets to ensure that they meet standards; assist in the interaction with guests to ensure a positive guest experience; learn to ensure availability of staff, supplies, and equipment to ensure standards are met; learn process for hiring, supervision and coaching of outlet staff; assist with pre-shift meetings and learn training methods to ensure employee performance; learn process for scheduling team members based on business demands; assist in the completion of productivity reports and requisitions.

Requirements

- you are enrolled in a post secondary ministerially recognized academic institution in the hospitality industry 
- you have a hospitality degree and at least 1 year of recent relevant work experience in the (ultra) luxury hotel industry (outside of the USA) 
- you have 5 years recent relevant work experience in the (ultra) luxury hotel industry (outside the USA)
- you have shown consistent career growth over the last years
- you have shown serious commitment to your most recent employers