FastLane Convenience Store Manager In Training (Ralls and Marion County)

Job DetailsJob Location: 002 FL Palmyra Palmyra MO - Palmyra, MO 63461Position Type: Manager in TrainingJob Overview

The Store Manager in Training plays a pivotal role in supporting the Store Manager in achieving operational excellence and delivering exceptional customer service. This position is designed to develop the skills and experience necessary to successfully lead store operations while driving sales growth and profitability.

Duties & Responsibilities

Train, mentor, and develop store management and associates to improve performance across all business functions
Actively recruit and develop internal management candidates to build a strong leadership pipeline
Provide continuous performance feedback and proactively address employee issues and development needs
Manage staff scheduling, assign tasks effectively, and ensure adequate shift coverage
Foster a positive, professional company and store image in all customer and community interactions
Collaborate with the leadership team to achieve store goals, performance targets, and operational benchmarks
Maintain optimal merchandise stock levels and ensure proper product adjacencies, signage, and visual presentation across all departments
Ensure the sales floor is consistently well-stocked, organized, and visually appealing to drive sales and enhance the customer experience
Monitor and maintain an effective product assortment to support sales growth and meet customer demand
Achieve and maintain a minimum score of 85% on Store Image Evaluations
Monitor and control store expenses, payroll, and shrinkage to support profitability
Accurately process sales transactions, invoices, markups, markdowns, voids, merchandise use, and write-offs in accordance with company guidelines
Manage the sale and accounting of money orders per Operations Manual standards
Prepare and submit daily bank deposits in a timely and secure manner
Prepare and submit accurate daily shift reports and ensure timely data entry
Immediately report cash overages or shortages exceeding $35.00 to the Area Manager
Deliver outstanding customer service by creating a welcoming, engaging store environment and maintaining in-depth product knowledge
Ensure all team members uphold high service standards and consistently represent the company’s brand and values
Enforce adherence to all company policies and procedures through regular store meetings, audits, and walk-throughs
Ensure compliance with all applicable city, county, and state liquor regulations
Conduct regular competitive price comparisons; report findings and recommend pricing adjustments to the Director
Analyze sales data and market trends to develop and implement strategies that drive revenue growth
Recommend changes based on departmental and store performance reviews to maximize results

Perform additional duties as assigned.

Knowledge, Skills & Abilities

Highly skilled in technology, with the ability to learn, implement, and adapt to an ever-evolving technology landscape
Demonstrates hustle in a fast-paced environment by working with urgency, adapting quickly to changing priorities, and taking initiative to complete responsibilities independently
Demonstrated ability to manage budgets, control expenses, and optimize store profitability through strategic financial oversight
Consistently adheres to ethical standards and company policies while promoting a culture of integrity and accountability
Committed to delivering exceptional service and building lasting customer relationships by anticipating and responding to client needs
Embraces continuous learning and professional development, with a proactive approach to acquiring new skills and knowledge
Skilled in setting clear performance expectations, providing constructive feedback, and fostering a high-performance culture
Proven ability to inspire, lead, and develop teams to achieve business objectives and maintain a positive work environment
Excellent verbal and written communication skills with the ability to effectively convey information across all levels of the organization

Experience, Education & Training

Minimum of 2 years of experience in retail, restaurant, grocery, or other customer-focused service industries
Proven ability to create, support, and maintain a customer-centric culture that prioritizes exceptional service and satisfaction

 
Qualifications

KNOWLEDGE, SKILLS, & ABILITIES

Financial Management.

Ethical Conduct.

Customer/Client Focus.

Learning Orientation.

Performance Management.

Leadership.

Communication Proficiency.

EXPERIENCE, EDUCATION, & TRAINING

Minimum of 2 years of experience in the retail, restaurant, grocery or other service industry.

Ability to create and maintain a customer focused culture