FANS RETAIL STAFF
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Sparrow
Lansing, MI, US
Summary
The retail staff is responsible for the preparation, sale, and distribution of food items while maintaining high standards of customer service. They also perform essential cleaning, sanitizing, and stocking duties to ensure the efficient operation of food and nutrition service areas.
Job Description
Job Opportunity
Job ID: 55459
Positions Location: Lansing, MI Job Description General Purpose of Job: To
Description:
Positions Location: Lansing, MI
Job Description
General Purpose of Job:
To assist in the preparation and delivery of retail services to meet the needs of all Sparrow retail locations while delivering high quality, personable customer service to all customers.
Essential Duties:
This job description is intended to cover the minimum essential duties assigned on a regular basis. Caregivers may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.
- Assists in the preparation, sale and distribution of food items at all retail areas serviced by Food and Nutrition Services.
- Stocks, sorts and puts away food, disposables, dishes, utensils and other items and supplies used by the department.
- Performs accurate cash handling functions as assigned.
- Ensures accurate charging for all items, from all customers for every transaction.
- Cleans and sanitizes equipment, work and storage areas. Washes dishes, pots, pans and carts. Disposes of trash, refuse and recycling.
- Adheres to prescribed safety practices and procedures.
- Communicates with customers and co-workers as appropriate to their job assignments while exhibiting high customer service standards.
- Contributes to and supports Goals and Objectives of Food and Nutrition Services and the Health System.
- Maintains hospital standards by participating in in-services, committees, continuing education programs, etc.
- Demonstrate and encourage exceptional customer service.
- Adheres to the established dress code and standards for personal appearance and hygiene.
Job Requirements
| General Requirements | • Demonstrates knowledge and maintains and respects patient right to privacy by following the HIPAA Privacy and Security policies and procedures. • Adheres to ICARE values and standards of behavior (Innovation, Compassion, Accountability, Respect, Excellence). • Role model behaviors that value the diversity of our caregivers, patients and customers and supports creating an environment that is inclusive, welcoming and respectful. • Communicates with patients, families and customers using AIDET (Acknowledge, Introduce, Duration, Explanation, Thank). • Works in a safe manner and promptly reports any hazards identified in the work environment or related to assigned responsibilities. |
| Work Experience | • Previous retail food service. Preferred. • Previous cash handling experience. Preferred. |
| Education | • High school diploma, GED or successful completion of 12 grades combined with continued enrollment in early college program. |
| Specialized Knowledge and Skills | • Demonstrated high standard of customer service skills, self-motivation, problem solving and time management. • Demonstrated advocacy of Food and Nutrition Services and the Health System. • Demonstrated commitment to job through past performance, attendance, contribution of ideas, cooperation with co-workers, supervisors and customers. • Demonstrated ability to learn new and multiple tasks and to operate with minimal supervision. • Demonstrated written, verbal and communication skills. • Demonstrated knowledge and flexibility in varied aspects of food service. • Proactive approach to problem solving. • Willingness to take ownership of projects and assignments. • Ability to maintain composure when busy and during times of increased stress. • Attention to detail. • Demonstrated ability to listen, take direction and respond productively to constructive criticism. |
University of Michigan Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
This is a generic posting for all Food and Nutrition Retail Staff positions.
#LI-MA1
Job Family
Service/Support/Skilled Maintenance
Requirements:
| Shift | Variable |
| Degree Type / Education Level | High School / GED |
| Status | Part-time Non-Benefit Eligible, Part-time Benefit Eligible, Per Diem, Full-time |
| Facility | Sparrow Hospital |
| Experience Level | New Grad |
As Mid-Michigan’s premier healthcare organization and the region’s largest private employer, University of Michigan Health-Sparrow provides quality care to hundreds of thousands of people each year. With 526 providers at 115 sites of care across the region, Sparrow is your community health partner in Mid-Michigan, no matter what town or county you call home.
Our mission is to provide the best possible care to every patient, every time. What does that mean?
It means we bring critical care to rural communities. We keep your kids healthy at our primary care practices. We help you get active at our fitness and recreation centers in Lansing and Charlotte. We provide world-class care to patients fighting cancer at the flagship Herbert-Herman Cancer Center and deliver the most advanced treatment for a healthy heart at the Thoracic Cardiovascular Institute. We welcome your new little ones into the world at the Mother Baby Center, where we deliver 4,000 babies a year. And we provide the best emergency care in Mid-Michigan as the region’s only Level 1 Trauma Center.
We’re committed to providing the best care for patients like you — and your family and friends in Mid-Michigan — because supporting the health of our community is what matters to us most.
Founded
1896
Company size
5,001-10,000 employees
Industry
Hospitals and Health Care
Org type
Nonprofit
Headquarters
Lansing, Michigan
As Mid-Michigan’s premier healthcare organization and the region’s largest private employer, University of Michigan Health-Sparrow provides quality care to hundreds of thousands of people each year. With 526 providers at 115 sites of care across the region, Sparrow is your community health partner in Mid-Michigan, no matter what town or county you call home.
Our mission is to provide the best possible care to every patient, every time. What does that mean?
It means we bring critical care to rural communities. We keep your kids healthy at our primary care practices. We help you get active at our fitness and recreation centers in Lansing and Charlotte. We provide world-class care to patients fighting cancer at the flagship Herbert-Herman Cancer Center and deliver the most advanced treatment for a healthy heart at the Thoracic Cardiovascular Institute. We welcome your new little ones into the world at the Mother Baby Center, where we deliver 4,000 babies a year. And we provide the best emergency care in Mid-Michigan as the region’s only Level 1 Trauma Center.
We’re committed to providing the best care for patients like you — and your family and friends in Mid-Michigan — because supporting the health of our community is what matters to us most.
Founded
1896
Company size
5,001-10,000 employees
Industry
Hospitals and Health Care
Org type
Nonprofit
Headquarters
Lansing, Michigan
