Family Support Coordinator

Overview

The Family Support Coordinator creates, expands, and coordinates innovative community based services for individuals with developmental disabilities. Partners with individuals and families to develop individualized plans that will help them to meet their goals and lead full lives as active members of their communities.

For this 37.5 hour position we offer Tuition Assistance, paid leave and sick, health Insurance , and a 20% Discount on Childcare Services for children and grandchildren of staff. 

Responsibilities

• Ensure families receive timely, quality services
• Serve as liaison between individuals/families, community support professionals, and Care Mangers as needed
• Communicate regularly with individuals receiving services and/or families regarding services provided,
• Support the development of Circles of Support
• Attend individual’s Life Plan and COS meetings, as needed and outlined by OPWDD guidance documentation, to support each individual with managing their services.
• Develop Staff Action Plans with individuals/families, Care Managers and community support professionals as needed, ensuring that Plans are written and implemented accurately for maximum effectiveness and participant outcome achievement.
• Monitor all service documentation to ensure timely creation of monthly summaries, plans, reports and other required documents, as well as documentation of distribution as outlined by the program, agency and outside entities and required by ADMs.
• Maintain all required documentation in eVero in compliance with service ADMs and agency procedures.
• Assess individual and family staffing needs; recruit, hire, train, ensure credentialing of staff, supervise, coordinate backup staffing, and initiate service referrals as needed
• Support families with staff performance evaluations and Core Competencies
• Maintain active lists of staff
• Maintain confidential files for participating individuals and staff supervised
• Assume leadership for specific program areas as assigned, including all areas of the Community Support Services Department.
• Assist in the organization of trainings, conferences, etc., relating to Community Support Services and staff development
• Promote public awareness of Racker’s Community Support Services through ongoing contact in the community
• Provide leadership and direction to staff that fosters independence and positive choices.
• Facilitate and support inclusion and relationships within the community for service participants

Qualifications

Education/Certification:  Bachelor’s degree preferred, or a combination of education/experience; ability to meet approved driver criteria or hold a valid driver’s license

Skills/Abilities: Excellent interpersonal and organizational skills; excellent communication skills; ability to prioritize and multitask a high volume of work

Knowledge: Understanding of developmental disabilities, human development, supervisory skills, and knowledge of the local community helpful. Knowledge of self-direction and support brokerage services preferred.

Physical Requirements: Ability to access family’s homes and other community sites, and any sites that Community Support Staff visit, ability to operate standard office equipment

Our approach to Diversity and Inclusion -
"A world where all people know they belong."