Family Support Coordinator

Job DetailsJob Location: Waterbury , CT 06704Salary Range: $55,000.00 - $65,000.00 Salary/yearFull Job Description

The families we serve deserve support from staff that believes in them, values their strengths and and supports them to achieve their goals. At TEAM, that’s what this role is built to do.

As Family Support Coordinator at TEAM, you lead the team that connects families to the resources, relationships, and supports they need to thrive. You’ll supervise Family Support Specialists, build a strong and cohesive team, and ensure that every family in our program experiences TEAM as a place that genuinely cares. This is leadership that matters — and at TEAM, you’ll have the organizational support, the colleagues, and the culture to do it well.

What You’ll Do

Lead, hire, train, and develop Family Support Specialists who are the heart of TEAM’s family engagement work
Oversee the development of individualized family partnerships and ensure meaningful goal-setting and consistent follow-up for every family
Provide guidance and expertise to staff on social services, case management, and family support best practices
Collaborate with Education, Health, and Behavioral Health coordinators to ensure holistic service delivery
Oversee child and family data, reporting, and tracking systems to ensure accuracy, timeliness, and compliance
Champion parent involvement and plan family events that reflect community interests and build genuine connection
Support program governance activities and ensure families have a meaningful voice in the program
Build connections with community partners to recruit families for enrollment, represent TEAM’s programs and create a pool of resources that will be used in your team’s important work supporting vulnerable families.

 
QualificationsWhat You Bring

Bachelor’s degree in Social Work, Human Services, or related field
3+ years of experience working with families or in community-based organizations; supervisory exp. strongly preferred
Strong case management background and knowledge of community resources
Bilingual in Spanish and English is a plus
A hands-on leadership style — equally comfortable coaching your team and stepping in to support families directly
Empathy, sound judgment, high integrity, and the ability to work effectively with diverse populations

Why TEAM

Supportive, team-oriented work culture
Beautiful, state-of-the-art Early Childhood centers focused on safety and innovation
Competitive pay
15 days of paid vacation and 4 days personal days
8 sick days and 14 paid holidays
Comprehensive health, dental, vision, life insurance
403(b) with 6% company match
Paid professional development opportunities and training
Opportunity to gain new knowledge and skills in a comprehensive program setting