Family Services Assistant
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Arkansas Children's Hospital
Little Rock, AR, US
Summary
The Family Services Assistant creates a supportive environment for families of hospitalized children by managing the waiting area and addressing family needs. They collaborate with various hospital departments to resolve issues and assist with administrative paperwork and resource coordination.
Job Description
ARKANSAS CHILDREN'S IS A TOBACCO FREE WORKPLACE. FLU VACCINES ARE REQUIRED. ARKANSAS CHILDREN'S IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, NATIONAL ORIGIN, AGE, DISABILITY, PROTECTED VETERAN STATUS OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE, OR LOCAL LAWS.
This position has been designated as safety sensitive and cannot be filled by a candidate who is a current user of medical marijuana.
CURRENT EMPLOYEES: Please apply via the internal career site by logging into your Workday Account (https://www.myworkday.com/archildrens/)and search the "Find Jobs" report.
Work Shift:
Please see job description for details.
Time Type:
Part time
Department:
CC017210 Family Services
Summary:
Variable shifts. (Days, Evenings, Holidays)
Salary:
Most new hires start between $16.30-$20.30 per hour, depending on experience and qualifications.
Additional Information:
Creates a safe, caring, supportive environment for families through expertise in meeting basic needs of families of sick or hospitalized children. Demonstrates excellent communication skills, effectively manages stressful situations, maintains appropriate professional boundaries, demonstrates a high level of problem solving and conflict resolution skills, while providing services to families in a caring, compassionate manner.
Required Education:
No education requirements
Recommended Education:
High school diploma or GED or equivalent
Required Work Experience:
2 years of relevant experience; HS Diploma or GED may substitute for 2 years of work experience
Recommended Work Experience:
Required Certifications:
Recommended Certifications:
Description
1. To promote and provide a warm, caring atmosphere in the waiting area by focusing on the needs of the family. Ensuring space is organized, neat, and clean and consistently appears welcoming.
2. Thoroughly orients parents and caregivers to the waiting area, key hospital functions and resources.
3. Responds promptly, appropriately, and professionally to patient/family and staff perceptions of and needs for care and services.
4. Uses problem solving and conflict resolution techniques to diffuse issues and negotiate satisfactory outcomes between employees, patients, families and visitors.
5. Collaborates with other AC departments (e.g., Social Work, Child Life, Pastoral Care, Environmental Services, Nursing, Security) in order to promptly address and resolve identified issues.
6. Participates in resource mobilization under the direction of Surgical Services and assists patients/families with paperwork for specific programs and resources, including lodging, meals, Ronald McDonald, educational information (i.e., Connection Center, AC Parent Resource Library).
7. Performs administrative tasks and duties efficiently and effectively
8. Completes projects for the department and enters statistical information into the computer.
9. Keeps supplies stocked and appropriately notifies Supervisor when supplies are in need of replenishment.
10. Performs other duties as assigned.
Arkansas Children's is the only health system in the state solely dedicated to caring for Arkansas' 850,000 children. The private, non-profit organization includes the Arkansas Children’s Golisano Campus in Little Rock, home to Arkansas Children’s Hospital (ACH), and the Arkansas Children’s Walker Campus in Springdale, home to Arkansas Children’s Northwest (ACNW). The two pediatric hospitals host 361 licensed beds, supported by a pediatric research institute and USDA nutrition center, a philanthropic foundation, a nursery alliance, statewide clinics and many education and outreach programs — all focused on fulfilling a promise to define, discover and deliver unprecedented child health. ACH is a Magnet-recognized facility operating the state’s only Level I pediatric trauma center; the state's only burn center; the state's only Level IV neonatal intensive care unit; the state's only pediatric intensive care unit; the state’s only pediatric surgery program with Level 1 verification from the American College of Surgeons (ACS); and the state's only nationally recognized pediatric transport program. Arkansas Children’s is nationally ranked by U.S. News & World Report in seven pediatric subspecialties (2025-2026): Cancer, Cardiology & Heart Surgery, Nephrology, Neurology & Neurosurgery, Orthopedics, Pulmonology & Lung Surgery and Urology. ACNW, the first and only pediatric hospital in the northwest Arkansas region, is a Level IV pediatric trauma center. ACNW operates an inpatient unit that will expand in 2026; a surgical unit with five operating rooms; outpatient clinics offering over 20 subspecialties; diagnostic services; imaging capabilities; occupational therapy services; and northwest Arkansas' only pediatric emergency department. Generous philanthropic and volunteer engagement has sustained Arkansas Children's since it began as an orphanage in 1912, and today ensures the system can deliver on its promise of unprecedented child health. Learn more at archildrens.org
Founded
1912
Company size
1,001-5,000 employees
Industry
Hospitals and Health Care
Org type
Nonprofit
Headquarters
Little Rock, AR
Arkansas Children's is the only health system in the state solely dedicated to caring for Arkansas' 850,000 children. The private, non-profit organization includes the Arkansas Children’s Golisano Campus in Little Rock, home to Arkansas Children’s Hospital (ACH), and the Arkansas Children’s Walker Campus in Springdale, home to Arkansas Children’s Northwest (ACNW). The two pediatric hospitals host 361 licensed beds, supported by a pediatric research institute and USDA nutrition center, a philanthropic foundation, a nursery alliance, statewide clinics and many education and outreach programs — all focused on fulfilling a promise to define, discover and deliver unprecedented child health. ACH is a Magnet-recognized facility operating the state’s only Level I pediatric trauma center; the state's only burn center; the state's only Level IV neonatal intensive care unit; the state's only pediatric intensive care unit; the state’s only pediatric surgery program with Level 1 verification from the American College of Surgeons (ACS); and the state's only nationally recognized pediatric transport program. Arkansas Children’s is nationally ranked by U.S. News & World Report in seven pediatric subspecialties (2025-2026): Cancer, Cardiology & Heart Surgery, Nephrology, Neurology & Neurosurgery, Orthopedics, Pulmonology & Lung Surgery and Urology. ACNW, the first and only pediatric hospital in the northwest Arkansas region, is a Level IV pediatric trauma center. ACNW operates an inpatient unit that will expand in 2026; a surgical unit with five operating rooms; outpatient clinics offering over 20 subspecialties; diagnostic services; imaging capabilities; occupational therapy services; and northwest Arkansas' only pediatric emergency department. Generous philanthropic and volunteer engagement has sustained Arkansas Children's since it began as an orphanage in 1912, and today ensures the system can deliver on its promise of unprecedented child health. Learn more at archildrens.org
Founded
1912
Company size
1,001-5,000 employees
Industry
Hospitals and Health Care
Org type
Nonprofit
Headquarters
Little Rock, AR
