Family Coach and Visit Supervisor
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DISPUTE RESOLUTION CENTER INC
NY
Summary
The Family Coach and Visit Supervisor facilitates safe, neutral family visits and provides coaching to help parents develop effective communication and parenting skills. They are also responsible for documenting observations, collaborating with service providers, and transporting clients to and from visits.
Job Description
Benefits:
- Paid time off
- Training & development
About the Role:Dispute Resolution Center Inc. is looking for a compassionate and dedicated Family Coach and Visit Supervisor to join our team in Kingston, NY. This is a meaningful opportunity to make a real difference in the lives of families by providing guidance, support, and a safe environment during a critical time. If you're passionate about family well-being and conflict resolution, we want to hear from you!
Responsibilities:
- Supervise and facilitate scheduled family visits in a safe, neutral, and supportive environment
- Provide family coaching services to help parents and caregivers develop effective communication and parenting skills
- Document visit observations, family progress, and any incidents accurately and in a timely manner
- Develop and implement individualized family coaching plans based on assessed needs
- Collaborate with case managers, social workers, and other service providers to support family reunification goals
- Facilitate conflict resolution strategies and de-escalate tense situations during family interactions
- Maintain professional boundaries while building trusting relationships with families
- Transport children and/or parents to and from visits in company-owned vehicles
Requirements:
- Bachelor's degree in Social Work, Psychology, Human Services, or a related field preferred, or
- Prior experience in family services, child welfare, or supervised visitation programs, and working with low-income families
- Strong knowledge of family dynamics, trauma-informed care, and conflict resolution techniques
- Excellent written and verbal communication skills for documentation and reporting
- Ability to remain calm, professional, and objective in high-stress or emotionally charged situations
- Valid and clean driver's license required
- Bilingual (English/Spanish) candidates are encouraged to apply
About Us:Dispute Resolution Center Inc. has long been a trusted resource for families and individuals navigating conflict and challenging life transitions. Our clients value our neutral, compassionate approach to resolution and family support services. Our team is driven by a shared mission to strengthen communities, and employees thrive in a collaborative, purpose-driven workplace where their work truly matters.
