Family Care Coordinator

Responsibilities

Certified Family Care Coordinator (FCC)

Location: State of Wyoming

POSITION SUMMARY:

The Wyoming Behavioral Institute Outpatient & Telehealth Clinic provides tele-mental health services to youth and their families across the State of Wyoming. A Certified Family Care Coordinator (FCC) serves the role as care coordinator to support access to services for children and families. FCC’s are trained and certified in Magellan’s High Fidelity Wraparound care model and are responsible for comprehensive, strength-based, and culturally responsive support to families with complex needs. FCCs work within the community settings and must be able to effectively collaborate with community members including social service, educational, and government agencies to coordinate the implementation of assessments, crisis plans, and care plans to support children and families.  FCCs are responsible for providing accurate and timely communication, providing direct care to students and their families, completing reporting/data entry and documentation with accuracy, and participating in problem-solving and making recommendations to referral sources as well as the treatment team. Other duties as assigned.

ADDITIONAL INFORMATION: Mileage reimbursement for work related traveling activities, work cellphone provided, full time, fully benefited position.

Qualifications

KNOWLEDGE, SKILLS AND EXPERIENCES REQUIRED:  

Must be 21 years of age and be a currently active/enrolled Certified Family Care Coordinator. Preferred associate’s degree (or higher) in mental health/behavioral health, Social Sciences, Social Work, or related field, and/or two (2) years of experience in patient care and mental and behavioral health care or equivalent. Experience working in confidential records, completing documentation, and understanding of Magellan timeline and billing processes. Must be able to demonstrate expertise in using Zoom, excel, word, OneDrive, outlook email and calendar, and Magellan’s fidelity program. Demonstrated ability to successfully organize and enter data, complete reporting, organize patient files, communicate effectively through teleservices, and meet licensing, accreditation, and certification standards. Must have knowledge of developmental tasks of children, adolescents, adults, and families and apply knowledge in assessment and planning of care.

WORKING CONDITIONS:  

Duties require sitting, standing, and walking regularly. Requires reaching overhead occasionally and lifting occasionally up to 25 lbs. Position requires that the individual be in good physical and mental health sufficient to support behavioral health patients of all ages. FCC must be able to maintain the ability to provide and support services through telehealth, including the need to speak and hear via teleconference.  Hours may be irregular including evenings and possibly weekends, duties variable. May be occasional occupational exposure to blood borne pathogens or other potentially infectious materials.

DUTIES AND RESPONSIBILITIES:

FCC Essential Duties and Responsibilities

Family Engagement & Enrollment

• Contact families within 72 hours of service authorization to initiate engagement and enrollment
• Explain High Fidelity Wraparound services, provider choice, and family rights
• Complete intake documentation, consent forms, and provider selection records
• Coordinate respite service authorization when applicable
• Complete application process within 7 days

Assessment & Planning

• Complete required assessments within 60 days of enrollment, including:
• Family Story
• Child and Adolescent Needs and Strengths (CANS)
• Adverse Childhood Experiences (ACE) screening
• Develop and maintain individualized, strength-based Plans of Care
• Ensure youth, family, and legal guardian sign-off on all plans
• Review and update care plans at least every 45 days

Team Facilitation & Coordination

• Facilitate Child and Family Team (CFT) meetings, including crisis and emergency meetings
• Support families in identifying and engaging natural and formal supports
• Ensure meetings are family-directed regarding time and location (unless safety concerns arise)
• Coordinate services across behavioral health, medical, educational, and community systems

Service Coordination & Monitoring

• Assist families in scheduling and attending appointments
• Ensure youth are connected to EPSDT services (e.g., primary care, dental)
• Conduct at least two face-to-face contacts every 30 days with youth and caregivers
• Monitor progress toward goals and adjust services as needed

Crisis Planning & Response

• Develop individualized safety and crisis plans within the first 60 days
• Provide coordination and support during behavioral health crises
• Document critical incidents (including out-of-home placements) within 24 hours

Documentation & Compliance

• Enter all required documentation into the approved Electronic Health Record (EHR) system within 3 business days
• Track key milestones such as:
• Out-of-home placements
• Youth turning 18
• Length of stay exceeding 18 months
• Ensure full compliance with HIPAA and applicable privacy regulations

Fidelity & Quality Improvement

• Maintain fidelity to the National Wraparound Initiative standards
• Participate in fidelity monitoring using the Wraparound Fidelity Assessment System (WFI-EZ)
• Support youth and caregivers in completing fidelity assessments
• Participate in required training, certification, and annual recertification

Direct Care Expectations

• FCCs will provide wraparound services for students and families as outlined below:
• 32-hour FCC
• 32 hours dedicated to FCC
• Minimum of 22 hours are direct/billable services
• 40-hour FCC
• 40 hours dedicated to FCC
• Minimum of 30 hours are direct/billable services
• Maximum caseload: 15 youth