Facilities Specialist (All Levels)

Job Details: Job Location: Corporate Office - Rapid City, SD, Salary Range: Undisclosed, Job Category: Facilities, Who We Are

We have the fundamental belief that we, as an organization, can and will improve lives. Rooted in the centuries-old credit union philosophy of people helping people, we maintain a simple premise. Those we interact with will receive equal and just treatment, devoid of intolerance, false judgment, racism, or discrimination of any kind. We must not accept less if we are to fulfill our mission, "We Improve Lives." This mission empowers us to serve the greater good and to make a difference in our world. Our cooperative structure creates a cycle of mutual assistance towards the common goal of the financial well-being of members.

At Black Hills Federal Credit Union (BHFCU), we’re committed to improving the lives of our members every day, and we look for people who share that passion. Don’t have a ton of financial industry experience? No problem. Our onboarding includes an orientation program with ongoing training to help staff further their career at BHFCU by building on their existing strengths.

General Purpose: Responsible for the maintenance and upkeep of BHFCU buildings and grounds, ensuring safe, functional, and welcoming environments across all properties.

Essential Duties/Responsibilities:

Troubleshoot and repair mechanical and non-mechanical systems including electrical, plumbing, irrigation, and structural components.
Operate and maintain heavy equipment (e.g., loader, Toolcat, skid steer, excavator) and install attachments as needed.
Safely and efficiently operate lawn mowers, snow blowers, leaf blowers, weed eaters, generators, lift pumps, pressure washers, chemical and paint sprayers, and power tools.
Perform and log routine generator tests and transfers per preventative maintenance schedules.
Safely load, secure, and tow and haul heavy equipment using flatbed and enclosed trailers, ensuring proper load balancing and secure tie-downs.
Maintain HVAC systems by ordering and replacing filters and belts per maintenance schedules.

Perform daily care of grounds including snow removal, mowing, landscaping, and litter cleanup.
Prune trees and shrubs, water plants, and remove weeds.
Spread salt and shovel snow from walkways.
Repair and paint fences and outbuildings.
Replace filters, light bulbs, and perform minor plumbing/electrical repairs.
Assist with staff relocation logistics, furniture moves, meeting setups, and vendor coordination.

Other Duties/Responsibilities:

Maintain work orders and mileage logs.
Complete other tasks assigned by the Facilities & Fleet Maintenance Manager.

Job Knowledge:

Basic plumbing and electrical knowledge.
Lawn maintenance, painting, and general repair skills.
Experience with small equipment (e.g., snow blowers, mowers, mini excavator, skid steer, loader, Toolcat, tractor).
Basic computer skills, including Microsoft Office Suite.
Familiarity with Siemens Desigo and Honeywell BAS software preferred.

Job Qualifications (Skills):

BHFCU is committed to working with its employees to reasonably accommodate them with the physical aspects of the position.  The following list outlines the physical considerations that are normally encountered in this job.

Vision: A sighted person to effectively review documents.
Speech/Hearing: Ability to communicate verbally and in writing with staff, members and vendors.
Manual Dexterity: Ability to perform necessary computer-related input.
Physical Mobility: Must be able to work outside for periods of time in all kinds of weather, performing tasks that require physical strength and endurance.  Daily tasks may include repetitive lifting up to 50 lbs., and occasional lifting up to 75 lbs, climbing ladders, snow removal, etc. Some tasks require shoulder mobility to perform tasks above eye level.
Requires the ability to work flexible hours.

Job Qualifications (Ability):

Ability to understand and follow moderately complex written and verbal instructions and disseminate that knowledge in a clear and understandable format to others.
Ability to express oneself clearly and concisely, both orally and in writing.
Ability to safely use various hand and power tools.
Ability to interact positively with co-workers, management, and the public to promote team effort and maintain a positive attitude.
Ability to produce a high volume of work in a timely manner that is accurate, complete, and of high quality.
Ability to adjust to doing repetitive work or performing a variety of tasks, some requiring immediate attention.  
Ability to accurately log work performed, in tracking systems. 

Job Qualifications (Education/Experience) – Job Levels:

Facilities Specialist I

Job requires one to three years experience in a related field with equal responsibilities is acceptable. This position must possess and maintain a current, valid driver’s license and meet requirements to drive company vehicles.

Facilities Specialist II

Job requires three to five years’ experience in a related field with equal responsibilities is acceptable. 
Meets all qualifications for a Facilities Specialist I. 
Have an elevated understanding of all knowledge requirements (refer to job knowledge).
Possess proficiency in utilizing Siemens Desigo and Honeywell Total Comfort BAS software.
Troubleshoot HVAC systems and interpret BAS data to diagnose issues and coordinate vendor repairs. Serve as backup receptionist, greeting visitors, managing check-in/out procedures, printing badges, and monitoring front reception security protocols.
Operate postage machines and shipping software; perform routine maintenance. Serve as backup for mailroom operations, including scanning, tracking, and shipping deliveries.
Proficiency in the BAS (Building Automation System) is required. 
Ability to secure (chain and tie down) heavy equipment on trailers and operate vehicles hauling heavy equipment. 

Lead Facilities Specialist

Job requires five or more years of experience in facilities, maintenance fields or leadership positions. 
Meets all qualifications for a Facilities Specialist II. 
Have an advanced understanding of all knowledge requirements (refer to job knowledge). 
Responsible for ongoing in-field development of FM I and FM II team members and provide equipment and tool training as needed. 
Routinely communicate with vendors and contractors for basic questions, scheduling, and routine daily operations. 
Identify and escalate issues with vendors/contractors to the Facilities and Fleet Maintenance Manager as needed. 
Act as a back up to the Facilities and Fleet Maintenance Manager for on-call scheduling during inclement weather. 
Act as a back up to the Facilities and Fleet Maintenance Manager for spot inspections on company properties to ensure satisfactory completion of work and adherence to professional standards at all locations. 
Lead onsite direction of assigned projects, providing in-house superintendent-type oversight to confirm projects are performed efficiently by staff and hired contractors.
Drive work order forecasting efficiencies by aligning internal operations with external stakeholders, reducing delays, and improving service delivery.
Oversee work order inspections by reviewing quality and completion standards, reporting findings to the Facility Manager, and leading team members in executing corrective actions.
Perform work order inspections by reviewing quality and completion standards, reporting findings to the Facility Manager, and leading team members in executing corrective actions.

Working Conditions:

Material and Equipment Involved 

Siemens Desigo and Honeywell BAS software
Voltmeter
Snow blowers, lawn mowers, plow trucks, loader, Toolcat, etc.
Ladders, shredders, dollies
General maintenance tools and equipment

Work Environment/Physical Activities 

Frequent travel to BHFCU’s branch locations for daily duties is required. Attendance at community events may be required.

Physical Requirements

Ability to work outdoors in all weather conditions.
Capable of lifting up to 50 lbs. on a regular basis, and 75 lbs. on occasion, climbing ladders, and performing tasks above eye level.
Strong general repair capabilities.
Visual and auditory ability to read data and communicate effectively.
Travel to facilities within our footprint to perform duties or tasks outlined by this position. May include overnight stays. 

Working Conditions

This is a physical job that calls for a high degree of building knowledge and the ability to maintain buildings in peak shape. Must have mental concentration to interpret and act upon a wide range of situations. The job requires a high degree of attention to detail. Routine tasks should be completed independently. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. Must be capable of regular, reliable and timely attendance.

Mental and/or Emotional Requirements

Must be able to perform job functions with supervision and work effectively either on own or as part of a team. Must be able to read and carry out various instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on confidential matters.

Notice:  This job description is not intended to be, nor should it be construed as, a contract or guarantee of employment.  Black Hills Federal Credit Union adheres to all federal and state labor laws regarding termination and probationary periods.  This position is also subject to all the personnel policies of Black Hills Federal Credit Union.  Changes may be made to this job description at any time by the President.  Black Hills Federal Credit Union is an equal opportunity employer.

Black Hills Federal Credit Union is an equal opportunity employer. All applicants will receive consideration without regard to age, race, color, sex, sexual orientation, genetic information, religion, national origin, disability, veteran status, or any other status or condition protected by state or federal law. BHFCU will provide reasonable accommodation to qualified persons with a disability but who are otherwise able to perform the essential functions of the job.Qualifications: