Express Service Advisor
Boost your chances before you apply.
ANDY MOHR
Indianapolis, IN, US
Summary
The Service Advisor is responsible for greeting customers, obtaining vehicle information, and clearly reporting vehicle symptoms. They must also prepare accurate cost estimates, monitor vehicle repair progress, and explain completed work to customers.
Job Description
Job Details: Job Location: AFM North Inc. - Indianapolis, IN, Salary Range: Undisclosed, Andy Mohr Automotive Group is one of the largest volume car dealership groups in the state of Indiana. Andy Mohr’s goal is to Sell and Service in volume. With aggressive advertising campaigns that are value-oriented, car customers are very familiar with the Andy Mohr brand. Andy Mohr dealerships are stocked with large inventories that are priced very competitively. The Andy Mohr Automotive group employs more than 1000 employees throughout central Indiana and the employees are value-oriented. They are honest and straightforward and get customers in and out efficiently.
Service Advisor responsibilities
Greeting customers promptly
Obtaining customer and vehicle information
Clearly reporting all vehicle symptoms as described by the customer
Determining and recommending needed maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and updating customers frequently
Verifying that the final invoice reconciles with the work performed on the repair order
Explaining all completed work and charges to customers
BENEFITS:
Medical, Dental, & Vision benefits
Accrued Vacation Time
401K Plan
Life & Disability Insurance
Extensive training and support
Employee vehicle purchase plans
Discounts on products and services
Qualifications: Requirements:
Preferred at least a minimum 1 year experience in a Service Advisory role.
Experience in a Customer Service sales position such as Food Services and Hospitality are also acceptable.
Positive attitude
High volume mentality
Customer Satisfaction focused
Required experience:
Service Advisor, Dealership, Automotive Knowledge: 1 year
