Expo/Runner

Job Summary:

The Busser/Expo Support Staff supports waitstaff by carrying beverages and meals to tables, communicating with waiters to determine needs, and assisting with cleanup after service. They must multitask to ensure prompt delivery of orders and possess strong organizational skills to locate tables and bar patrons efficiently. Excellent communication skills are essential for meeting customer requests, checking satisfaction, and handling impromptu requests.

Busser/Expo Support clean trays and tray holders, transfer dishes from the expediting counter to serving trays, and place food in front of diners. They may also refill drinks, take additional orders, and maintain the cleanliness of the expo line and order tickets. They expedite carryout and catering orders, hand orders to the cook, double-check orders, match food tickets to customers, and refill drinks.

Attention to detail and efficiency in a fast-paced environment are crucial. Busser/Expo Support prepare tables, explain meals to customers, and act as intermediaries between the kitchen and wait staff. Strong customer service skills are necessary to ensure customers enjoy their meals, leave satisfied, and plan to return. Busser/Expo Support are friendly, professional, and demonstrate excellent communication skills. They oversee cost-effectiveness, productivity, and the implementation of quality assurance principles throughout the company.

General Duties/Responsibilities:

• Attend all scheduled staff meetings and supplemental training sessions, being attentive and taking notes when appropriate.
• Arrive to work on time and consistently follow shift schedule.
• Deliver food orders to customers quickly and accurately.
• Uphold our food health safety and sanitation principles.
• Bus tables by removing dirty dishes and trash.
• Check in with customers to ensure their experience is satisfactory.
• Relay reports of customer satisfaction to the management and relevant parties.
• Ensure patrons have all the appropriate tableware they need to properly enjoy their food.
• Assist setting up tables before service with appropriate utensils, napkins, and decorations.
• Handle various impromptu requests from customers.
• Obtain and maintain a working knowledge of all food menus including carryout and catering menus.
• Assure guests have everything they need on the tables after delivery of food. 
• Ensures guest has proper silverware, napkin, share plates when delivering food.  
• Keep kitchen station clean and organized.
• Utensils & steak knives polished and stocked.
• Assist all servers, bartenders, and managers with carrying of plates.
• Communicate effectively and courteously with guests, and co-workers.
• Communicate food orders to cooks, paying attention to priorities and special requests (e.g. food allergies)
• Perform calmly and effectively under stressful conditions.
• Promote an atmosphere of teamwork by assisting co-workers.
• Occasionally check on customers to handle any impromptu requests or issues.
• Ensure a customer is receiving the correct order.
• Double check the order before it goes to a customer.
• Keeps station restocked throughout the shift.
• Garnishes finished entrees according to house specifications and procedures.
• Assists the server as needed to optimize the guest’s dining experience.
• Correctly completes closing duties at the end of each shift.
• Flexibility and willingness to adapt to changes. 
• Driven and self-motivated.
• Strong attention to detail and problem-solving ability.
• Implement quality assurance standards and provide accurate feedback.
• Ensure performance, reliability, functionality, and compatibility is up to company standards.
• Patience and the ability to maintain a professional demeanor.
• Performs other related duties as assigned.
• Enforce health and safety precautions.

Required Skills/Abilities:

• Understanding of quality standards and health & safety regulations.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent customer service skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks.
• Ability to function well in a high-paced and at times stressful environment.
• Ability to frequently lift, move and/or push up to 50 pounds without assistance.
• Ability to sit, walk, climb up and down stairs repeatedly for extended periods of time.

Education and Experience:

• High school diploma or equivalent, required
• Food Handler certification
• Responsible Beverage Service certification

Uniform Requirements:

As a team member, we believe it is important to leave a favorable impression on all our clients and co-workers. You represent our Company, and it is essential to our business that you portray a professional image to our clients/customers and visitors. No work out/gym clothes are permitted including leggings or athletic shorts. All clothing items must be in good condition – faded, torn, frayed, or showing any signs of distress are not acceptable. Please refer to the employee handbook for additional details.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to stand, sit, or walk for an extended period of time. The employee may frequently be required to stoop, kneel, and crouch for duration of shift (eight hours or longer). The employee will need to use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move and/or push up to 50 pounds without assistance.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be detail oriented, possess strong organizational and time management skills and the ability to multitask. Ability to work a flexible schedule including weekdays, weekends, holidays, and nights.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job in a typical office and warehouse environment.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Authorization:

United States Citizen or Alien Authorized to work in the United States.

EEO statement:

Brews Del Amo dba The Brews Hall @ Del Amo is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.  This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Brews Del Amo dba The Brews Hall @ Del Amo makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Brews Del Amo LLC dba The Brews Hall reserves the right to modify this job description at any time.