Experienced Debt Collection Operator - Native Spanish Speaker Required

About the Role:
MBA CONSULT US LLC is looking for Native Spanish Speaker - experienced debt collection professionals to join our growing team. If you have a background in collections, customer service, and negotiation, this is an opportunity to take your skills further in a fast-paced, performance-driven environment.

As part of our debt collection team, you will handle inbound and outbound calls, negotiate payment arrangements, and resolve outstanding cases with professionalism and empathy. This role requires resilience, strong communication, and the ability to balance firmness with customer care.

Key Responsibilities:

• Manage inbound and outbound collection calls
• Negotiate and arrange payment plans with clients
• Handle claims settlements in line with company policies
• Maintain accurate records and database entries
• Resolve cases efficiently while ensuring compliance with regulations

Requirements (What We’re Looking For):

• Previous experience in debt collection or financial services in call centre (strongly desired)
• Native Spanish Speaker and proficiency in English
  
• High school diploma or equivalent (minimum)
• Excellent communication skills (written and verbal English)
• Comfortable using Microsoft Word, Excel, and Outlook
• Strong problem-solving and negotiation skills
• Ability to manage time effectively and meet targets
• Reliable, detail-oriented, and able to work independently and as part of a team
• Clear criminal record

What We Offer:

• Competitive compensation with performance recognition
• Opportunities for professional development and career growth
• Paid Time Off and Employee Assistance Programs
• Recognition programs for outstanding performance
• Company-sponsored events and activities

This is a remote position.

Compensation: $23.00 - $29.00 per hour

About Us

MBA Consult US LLC is the newest member of a well-established international group of collection companies, with operations in 14 countries. Founded in 1998 in the Czech Republic, MBA Consult has since grown to become one of the top three collection companies in many of the markets where we operate. Our international experience spans Europe, Asia, and beyond, bringing deep expertise in debt collection, client management, and compliance.

While MBA Consult US is new to the U.S. market, we build on decades of proven experience worldwide. Here, we focus exclusively on collecting portfolios we own — not on a contingency basis for clients. This gives us the freedom to combine best practices from our international operations with solutions tailored specifically for the U.S. market.

We are currently in an exciting scale-up phase: growing our collections volumes, onboarding new clients, and purchasing additional portfolios to expand our presence. Some processes may still feel “work in progress” — and that’s part of the fast-moving, start-up energy we thrive on.

At MBA Consult, our people are at the centre of everything we do. We value every team member and provide the tools, training, and support needed to succeed. No matter your role, you’ll have the opportunity to make a direct impact on our success — and in turn, your own career growth.

Joining MBA Consult US means being part of something meaningful and dynamic. You’ll help shape our reputation in a new market, while enjoying the energy of a global leader with start-up momentum. If you’re motivated by growth, enjoy problem-solving, and want to bring your authentic self to work, MBA Consult US offers a unique opportunity to contribute to our journey and be part of a truly international success story.