Retail Specialist
Boost your chances before you apply.
LIGANOVA I Karriere
Los Angeles, CA, US
Summary
The Experience Manager will engage with customers to guide them through automotive exhibits and provide high-quality brand interactions. They are also responsible for supporting in-store events and collecting visitor feedback to improve the overall brand experience.
Job Description
JOIN US
Drive the future of brand experience in our Mercedes-Benz Studio Los Angeles: We are looking for a Retail Specialist to engage our community, host on-site visitors, and bring automotive innovation to life.
Use your passion for hospitality and customer service to create moments that inspire – we look forward to meeting you!
PLEASE NOTE: This is an active, fully in-person role at our Los Angeles studio requiring physical presence at our Beverly Hills Studio (this is not a remote or office-based administrative position).
- Schedule: Standard workdays are Wednesday through Sunday. Flexibility is required, as schedules may adjust slightly to support special evening events or brand activations.
- Terms: Benefits, PTO, and compensation will be discussed during the hiring process. Valid US work authorization is required (no visa sponsorship).
WHAT YOU DO
This is an energetic, guest-facing role where no two days are the same. You will spend your day actively engaging visitors, delivering interactive vehicle tours, assisting with event setups, and maintaining immaculate presentation standards throughout our space.
- Customer Experience: Represent Mercedes-Benz through high-touch interactions, guiding visitors through our vehicles, interactive exhibits, merchandise area, and premium services.
- Guest Engagement: Create personalized customer journeys by welcoming visitors, answering questions about the vehicles, merchandise and general Studio, and resolving inquiries with an exceptional level of hospitality.
- Studio Operations: Assist with event execution, oversee daily venue presentation, and ensure the physical space consistently reflects luxury brand standards.
- Customer Insights: Capture visitor feedback to help identify new opportunities for enhancing the overall brand experience.
WHO YOU ARE
- 1-3 years of experience in retail, hospitality, customer service, product expert or brand ambassador roles (a background in luxury or automotive environments is a plus)
- Deep passion for the automotive industry, customer service and premium brand experiences
- Excellent communication skills with a strong focus on service and guest-first mindset
- Hands-on, confident, and proactive attitude with schedule flexibility for weekend coverage and occasional evening events
- Deep passion for the automotive industry, prior experience in automotive retail, dealership environments, or automotive brand ambassadorship is a plus
- Full fluency in English; additional languages are a plus
WHAT TO EXPECT
- PIONEERING IMPACT: Shape a next-generation automotive brand within a high-visibility, premium environment.
- GLOBAL COLLABORATION: Work within a dynamic, international network alongside diverse cross-functional teams.
- TEAM & CULTURE: Collaborative environment with a strong focus on service excellence.
Is it a Match?
Contact me:
Lhea
Team Leader People
About us
LIGANOVA is a leading company for seamless brand & retail experiences.
We are driven by the interaction of people, brands and products in physical and digital connected spaces. We always think next, embrace sustainability, love innovation & live the Zeitgeist.
For three decades we have worked with the most influential global companies & brands on the cutting edge.
Our mission is pioneering and creating meaningful brand spaces in any dimension. Having people, brands, and products interact in seamlessly networked physical and digital spaces is what drives us. We always consider what’s coming next and focus on both viable innovations and sustainable solutions—all while living in the spirit of the present.
For almost three decades, LIGANOVA has been developing retail and brand marketing campaigns and projects for the most influential global brands and companies in the automotive, beauty and health, luxury, fashion, food and beverage, and sports sectors.
The company is part of LIGANOVA Group with around 400 experts at seven locations: Stuttgart, Berlin, Frankfurt, Hamburg, München, Amsterdam, and Chicago. Passion, performance, zeitgeist, and curiosity are the values that connect each and every one of them.
Apart from LIGANOVA, LIGANOVA Group also includes the subsidiaries, LIGAPRODUCTION, a full-service production company and logistics hub, the digital agency LIGANOVA Horizon, which focuses on digital brand experiences, ARTIFICIAL ROME, our company to accompany brands into the Metaverse and Web 3.0 in unseen ways & Code Gaia, which supports businesses on the way to sustainability via Software as a Service.
#benext
#thinkbig
#foreverzeitgeist
Company size
201-500 employees
Industry
Advertising Services
Org type
Self-Owned
Headquarters
Stuttgart
Our mission is pioneering and creating meaningful brand spaces in any dimension. Having people, brands, and products interact in seamlessly networked physical and digital spaces is what drives us. We always consider what’s coming next and focus on both viable innovations and sustainable solutions—all while living in the spirit of the present.
For almost three decades, LIGANOVA has been developing retail and brand marketing campaigns and projects for the most influential global brands and companies in the automotive, beauty and health, luxury, fashion, food and beverage, and sports sectors.
The company is part of LIGANOVA Group with around 400 experts at seven locations: Stuttgart, Berlin, Frankfurt, Hamburg, München, Amsterdam, and Chicago. Passion, performance, zeitgeist, and curiosity are the values that connect each and every one of them.
Apart from LIGANOVA, LIGANOVA Group also includes the subsidiaries, LIGAPRODUCTION, a full-service production company and logistics hub, the digital agency LIGANOVA Horizon, which focuses on digital brand experiences, ARTIFICIAL ROME, our company to accompany brands into the Metaverse and Web 3.0 in unseen ways & Code Gaia, which supports businesses on the way to sustainability via Software as a Service.
#benext
#thinkbig
#foreverzeitgeist
Company size
201-500 employees
Industry
Advertising Services
Org type
Self-Owned
Headquarters
Stuttgart
