Retail Specialist
Boost your chances before you apply.
Los Angeles, CA, US
Summary
The Experience Manager will engage with the community to showcase automotive innovation and provide high-quality interactions for visitors. They are responsible for managing studio operations, supporting events, and collecting visitor feedback to improve brand experience.
Job Description
JOIN US
Drive the future of brand experience in our Mercedes-Benz Studio Los Angeles: We are looking for a Retail Specialist to engage our community, host on-site visitors, and bring automotive innovation to life.
Use your passion for hospitality and customer service to create moments that inspire – we look forward to meeting you!
PLEASE NOTE: This is an active, fully in-person role at our Los Angeles studio requiring physical presence at our Beverly Hills Studio (this is not a remote or office-based administrative position).
- Schedule: Standard workdays are Wednesday through Sunday. Flexibility is required, as schedules may adjust slightly to support special evening events or brand activations.
- Terms: Benefits, PTO, and compensation will be discussed during the hiring process. Valid US work authorization is required (no visa sponsorship).
WHAT YOU DO
This is an energetic, guest-facing role where no two days are the same. You will spend your day actively engaging visitors, delivering interactive vehicle tours, assisting with event setups, and maintaining immaculate presentation standards throughout our space.
- Customer Experience: Represent Mercedes-Benz through high-touch interactions, guiding visitors through our vehicles, interactive exhibits, merchandise area, and premium services.
- Guest Engagement: Create personalized customer journeys by welcoming visitors, answering questions about the vehicles, merchandise and general Studio, and resolving inquiries with an exceptional level of hospitality.
- Studio Operations: Assist with event execution, oversee daily venue presentation, and ensure the physical space consistently reflects luxury brand standards.
- Customer Insights: Capture visitor feedback to help identify new opportunities for enhancing the overall brand experience.
WHO YOU ARE
- 1-3 years of experience in retail, hospitality, customer service, product expert or brand ambassador roles (a background in luxury or automotive environments is a plus)
- Deep passion for the automotive industry, customer service and premium brand experiences
- Excellent communication skills with a strong focus on service and guest-first mindset
- Hands-on, confident, and proactive attitude with schedule flexibility for weekend coverage and occasional evening events
- Deep passion for the automotive industry, prior experience in automotive retail, dealership environments, or automotive brand ambassadorship is a plus
- Full fluency in English; additional languages are a plus
WHAT TO EXPECT
- PIONEERING IMPACT: Shape a next-generation automotive brand within a high-visibility, premium environment.
- GLOBAL COLLABORATION: Work within a dynamic, international network alongside diverse cross-functional teams.
- TEAM & CULTURE: Collaborative environment with a strong focus on service excellence.
Is it a Match?
Contact me:
Lhea
Team Leader People
About the company
The GOING BEYOND GROUP builds and develops an ecosystem of marketing companies focussing on sustainable and phygital brand experiences.
The enterprise unites the LIGANOVA GROUP and THE GAME GROUP under its umbrella.
The LIGANOVA Group includes multiple subsidiaries:
LIGANOVA specializes in the transformation of commercial spaces into brand experience spaces and works for global premium brands providing end-to-end solutions - from strategy consulting, design & production to global implementation and digitization. Other subsidiaries also include LIGAPRODUCTION, a full-service production company and logistics hub, the digital agency LIGANOVA Horizon, which focuses on digital brand experiences, ARTIFICIAL ROME, our company to accompany brands into the Metaverse and Web 3.0 in unseen ways & Code Gaia, which supports businesses on the way to sustainability via Software as a Service. Check out LIGANOVA on LinkedIn: https://lgnv.co/3Q4C1Qm
THE GAME GROUP is the supradisciplinary creative agency customized for BMW – harmonizing company and brand messages across campaigning, social media, PR and experiential platforms to speak with one powerful voice. THE GAME GROUP offers a multidimensional scope of services, combined with a unique DNA, new mindsets and creative culture. Check out on LinkedIn: https://lgnv.co/3SadATp
#benext
#thinkbig
#foreverzeitgeist
About the company
The GOING BEYOND GROUP builds and develops an ecosystem of marketing companies focussing on sustainable and phygital brand experiences.
The enterprise unites the LIGANOVA GROUP and THE GAME GROUP under its umbrella.
The LIGANOVA Group includes multiple subsidiaries:
LIGANOVA specializes in the transformation of commercial spaces into brand experience spaces and works for global premium brands providing end-to-end solutions - from strategy consulting, design & production to global implementation and digitization. Other subsidiaries also include LIGAPRODUCTION, a full-service production company and logistics hub, the digital agency LIGANOVA Horizon, which focuses on digital brand experiences, ARTIFICIAL ROME, our company to accompany brands into the Metaverse and Web 3.0 in unseen ways & Code Gaia, which supports businesses on the way to sustainability via Software as a Service. Check out LIGANOVA on LinkedIn: https://lgnv.co/3Q4C1Qm
THE GAME GROUP is the supradisciplinary creative agency customized for BMW – harmonizing company and brand messages across campaigning, social media, PR and experiential platforms to speak with one powerful voice. THE GAME GROUP offers a multidimensional scope of services, combined with a unique DNA, new mindsets and creative culture. Check out on LinkedIn: https://lgnv.co/3SadATp
#benext
#thinkbig
#foreverzeitgeist
