Experience Design Specialist I or II - Makerspace

Job DetailsJob Location: Exploration Commons - Westminster, MD 21157Position Type: Part Time w/benefitsEducation Level: 4 Year DegreeSalary Range: $31,449.00 - $54,745.60 SalaryJob Shift: Day, Evening, and Weekend HoursHours and Salary:
28 hours per week
Must be able to work day, evening and weekend hours 

Experience Design Specialist I: $31,449.00 - $50,319.36 annually plus benefits. The initial compensation for this position generally falls between $31,449.00 and $33,022.08, contingent upon relevant experience and qualifications.

Experience Design Specialist II: $34,216.00 - $54,745.60 annually plus benefits
The initial compensation for this position generally falls between $34,216.00 and $35,926.80, contingent upon relevant experience and qualifications.

Apply By:
Applications must be received by 11:59 pm on Friday, September 25, 2026.

Job Summary

Engages customers in the Exploration Commons Makerspace and assists with their design and fabrication needs in person, on the phone, via email, or through social media. Develops and implements instructional programming for the Makerspace. The Experience Design Specialist II – Makerspace position represents a higher level of skill, responsibility, and independence than the Experience Design Specialist I – Makerspace. Facilitates and manages use of the meeting rooms. Provides administrative and clerical support as needed.

Roles, Responsibilities, and Essential Functions 

Delivers exceptional customer service by assisting customers with their EC-related questions, including but not limited to, troubleshooting of all EC equipment. 
Primarily assigned to the Makerspace but collaborates with and supports the Teaching Kitchen operations as necessary. 
Plans, prepares, and provides training and programs on Exploration Commons resources for individuals and groups, ensuring safe operation.
Provides project management for long-term, larger-scale projects or initiatives.
Operates all audiovisual equipment in all meeting rooms.
Maintains Exploration Commons equipment, including basic maintenance and repair, installing and updating software and applications, etc.
Maintains 3D printers and supports centralized 3D printing service.
Maintains and provides systemwide support for maker equipment (3D printers and VR gear).
Creates content and examples to showcase applications of new technology at CCPL.
Provides supervision and oversight for volunteers and interns.
Maintains professional growth and development through participation in library teams, committees, outreach, and training activities.  
Learns new skills and technologies to retain proficiency in areas of expertise via online and in-person training.
Works with community partners for program and content creation.
Maintains high quality standards of products and services.
Communicates library policies and procedures to customers as appropriate.
Performs other duties as instructed and assigned.

QualificationsRequired Knowledge, Skills, and Abilities

Thorough knowledge of all CCPL policies, procedures, and guidelines. 
Commitment to outstanding internal and external customer service.
Ability to use clear, professional communication to create and tailor instructions based on individual needs and experience.
Ability to work independently and as a member of a team.
Must be a self-starter and motivated to learn new technologies.
Ability to design new objects using available design software.
Ability to learn the use of all equipment located in the makerspace and be able to provide basic training on all equipment.
Ability to maintain effective working relationships with all staff.
Ability to act as a representative of the library to the public.  

Education and Experience

Experience Design Specialist I:   

Required Qualifications  

High school diploma or GED
At least one year of directly related experience with makerspace equipment
Six months or more of customer service or retail experience
Obtain Food Protection Manager certification within the first year of employment

Preferred Qualifications  

Associates degree or college coursework in a related field
Instructional experience
Proficiency with design software

Experience Design Specialist II:

        Required Qualifications  

Bachelor’s degree
One to two years of directly related experience with makerspace equipment
Requires 90 contact hours of approved in-service training through Library Associate Training Institute (LATI) within first 2 years of employment or 9 hours of formal academic course work in library science
Obtain Food Protection Manager certification within the first year of employment

Preferred Qualifications 

Instructional experience
Proficiency with design software (Adobe Creative Cloud and Autodesk)
Familiarity with makerspace equipment

Physical and Environmental Conditions

Work requires being physically able to lift up to 30 lbs., push/pull a wheeled cart weighing up to 100 lbs., stand on ladders, and bend to floor.

Work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, and libraries, e.g., use of safe work place practices with office equipment, avoidance of trips and falls, observance of fire regulations, and/or working in moderate outdoor weather conditions.