Experience Concierge Assistant

Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

About the Opportunity

We are currently growing our virtual support team and are seeking organized, people-focused individuals to join us as Experience Concierge Assistants. In this remote position, you'll help clients coordinate travel arrangements, manage important itinerary details, and provide personalized assistance throughout the planning experience.

This role is ideal for individuals who enjoy working with customers, staying organized, and balancing multiple responsibilities in a flexible work-from-home environment. Previous experience in hospitality, customer support, administration, scheduling, or related fields is helpful but not required. Full onboarding and ongoing guidance are provided for all team members.

Responsibilities

• Assist travelers with vacation planning inquiries, preferences, and scheduling needs
• Help coordinate accommodations, flights, cruises, transportation, excursions, and activity bookings
• Review pricing, travel availability, and package selections through approved booking platforms
• Organize itinerary documents, reservation confirmations, and travel schedules
• Provide friendly and professional support through email, phone, and online communication channels
• Assist with booking changes, itinerary adjustments, and follow-up requests when needed
• Maintain accurate client profiles and detailed records within internal systems
• Monitor supplier promotions, destination updates, and current travel opportunities
• Participate in virtual onboarding sessions, team trainings, and continued learning programs

Preferred Qualifications

• Strong customer service and communication abilities
• Excellent organizational and multitasking skills
• Comfortable working independently in a remote setting
• Familiarity with email systems, web-based tools, and basic computer applications
• Reliable internet connection and professional communication habits
• Positive attitude with willingness to learn and adapt to new processes
• Interest in travel planning, hospitality, coordination, or client support services
• Must be at least 18 years old
• Applicants must be authorized to work in the United States, United Kingdom, Mexico, Australia, Spain, or approved hiring regions

Benefits & Perks

• 100% remote work opportunity
• Flexible scheduling availability
• Comprehensive onboarding and guided training support
• Ongoing mentorship and professional growth resources
• Access to supplier systems, booking tools, and travel industry platforms
• Eligibility for travel-related discounts, incentives, and recognition programs
• Advancement opportunities within a growing and collaborative remote organization