EXECUTIVE DIRECTOR OF SERVICE DELIVERY

Job Details: Job Location: Skagit Valley Family YMCA Mount Vernon Hoag Road - Mount Vernon, WA, Salary Range: $95000.00 - $110000.00Salary, Job Shift: Day, POSITION SUMMARY: The Executive Director of Service Delivery is an Executive leadership role within the Skagit Valley Family YMCA (Skagit Y). This position provides strategic, operational, and fiscal leadership for the Skagit Y’s Service Delivery divisions, including Healthy Living, Membership, Youth Development, Childcare, and Y Outdoor Programs, as well as Advancement functions including Marketing, and Community Outreach.

The ED is responsible for ensuring high-quality program delivery, strong operational performance, and sustainable revenue growth across all service-delivery units. This includes leadership in membership development, childcare and outdoor-program enrollment, program alignment with market needs, staff supervision and development, operational efficiency, and facility oversight. The ED serves as a key member of the association’s Executive Leadership Team, actively contributing to strategy formulation, cross-functional alignment, and association-wide decision-making.

This role is essential in advancing the Skagit Y’s mission by integrating service delivery excellence with community engagement, and strong financial stewardship.

 OUR CULTURE: Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.  We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.  

 OUR COMMITMENT TO EQUITY: 

Skagit Valley Family YMCA is an equal opportunity employer and is committed to providing equitable opportunities for all groups in terms and conditions of employment and personnel practices. The Y does not discriminate on the basis of race, color, national origin, age, perceived or actual physical or mental disability, pregnancy, genetic information, sex, sexual orientation, gender identity, marital status, creed, religion, honorably discharged veteran or military status, or use of a trained guide dog or service animal. All staff hired at the Y are encouraged to embrace, continually support, and enhance diversity and equity on our campus and in our community. 

ESSENTIAL FUNCTIONS:   

Association-Level Leadership

Serve as a member of the Skagit Y Executive Team contributing to strategy formulation, operational planning, and organizational decision-making.
Provide association-wide executive leadership in partnership with Finance, HR, Social Impact, and other Executive leaders.
Champion a collaborative, shared-services approach to support mission advancement and optimize service delivery across divisions.

Operational Leadership & Service Delivery

Serve as the primary leader for all Service Delivery divisions, including:

Healthy Living & Membership
Youth Development
Childcare
Y Outdoor Programs
Associated staff, systems, and facility operations

Oversee the executive director of Healthy Living and senior directors of Youth Development.
Ensure that programs and services meet community needs, deliver high value, and reflect the Y’s mission and strategic priorities.
Develop high-quality member engagement strategies and ensure delivery of exceptional customer experiences.
Maintain oversight of facility operations, maintenance, and safety in collaboration with Facilities leadership.

Revenue, Budget & Performance Accountability

Provide P&L leadership for all Service Delivery units, ensuring sustained revenue growth and responsible financial management.
Lead strategies to optimize:

Membership unit growth
Childcare and outdoor-program enrollment
Program alignment with community demand
Operational efficiency and process improvement
Employee satisfaction, retention, and performance

Monitor monthly financial reports; ensure revenue targets are met, and expenses align with approved budgets.
Direct annual operating planning for Service Delivery divisions.

Advancement & Community Engagement

Serve as a key representative of the Skagit Y within the community, building positive relationships with civic leaders, partners, governmental entities, businesses, and volunteers.
Ensure consistent and effective application of the Y brand within local communities.

Systems & Operational Infrastructure

Ensure effective membership, childcare enrollment, and donor management systems, including billing and CRM platforms.
Guide staff and volunteers on service quality, operational standards, and program excellence.
Support data reporting, dashboards, and performance metrics to inform decision-making and drive continuous improvement.

Staff Leadership & Talent Development

Directly supervise assigned Service Delivery leaders; provide coaching, feedback, development planning, and performance management.
Foster a culture of accountability, inclusion, high performance, and continuous improvement.
Support volunteer engagement and development within Service Delivery and Advancement.

  TEAM LEADER CORE COMPETENCIES: 

Models and teaches the Y’s values 
Ensures a high level of service with a commitment to improving lives 
Provides volunteers with orientation, training, development, and recognition 
Cultivates relationships to support fundraising 
Champions inclusion activities, strategies, and initiatives 
Builds relationships to create small communities 
Empathetically listens and communicates for understanding when negotiating and dealing with conflict 
Effectively tailors communications to the appropriate audience 
Provides staff with feedback, coaching, guidance and support 
Provides others with frameworks for making decisions  
Conducts prototypes to support the launching of programs and activities 
Develops plans and manages best practices through engagement of team 
Effectively creates and manages budgets  
Holds staff accountable for high-quality results using a formal process to measure progress   
Shares new insights  
Facilitates change; models adaptability and an awareness of the impact of change 
Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance   
Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology 

 WORK ENVIRONMENT & PHYSICAL DEMANDS:   

 The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

While performing the duties of this job, the employee is regularly required to use a computer, and other office equipment, for extended periods of time and be able to communicate using phone and electronic devices.  
Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust. The noise level in the work environment is usually low to high.  
The employee frequently is required to sit and reach, and must be able to move around the work environment, including walking frequently up and down staircase, and be able to respond to all emergencies. The employee must occasionally lift and/or move up to 40 pounds.  
The employee will be regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve non-routine and complex problems; may use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks and work under intensive deadlines with frequent interruptions;  
The employee must be able to interact with members, staff, volunteers, and others encountered in the course of work, some of whom may be dissatisfied individuals. 
This position requires the employee to have a flexible work week that may include nights and weekends. 
This position also involves regular local travel.  

  Job descriptions represent a general outline of job duties, functions and qualifications. They are not intended to be comprehensive in nature. In addition, jobs evolve over time and therefore their description may not reflect the precise nature of the position at a given point in time. 

Qualifications: QUALIFICATIONS

Ten or more years of progressively responsible leadership experience in YMCA or other nonprofit organizations preferred.
Bachelor's degree in business, human services, nonprofit management, or a related field required; advanced degree preferred. Equivalent combinations of relevant education and progressively work experience may be considered.
Demonstrated experience overseeing complex operations, staff supervision and development, membership and program growth, youth development programs, marketing, communications, facility operations, and sound financial practices.
Ability to build strong relationships across diverse socio-economic, cultural, and community groups.
Experience in volunteer engagement, board relations, and community leadership.
YMCA Organizational Leader certification required within three years of hire.

Benefits From Day 1: 

Free YMCA household membership
403(b) Saving Account enrollment;
8 paid federal holidays a year (full-time benefited employees to be eligible)
Additional bilingual, premium pay of $1.00 for those who are fluent bilingual Spanish, Triqui, Mixtec, Russian and Ukrainian speakers. Ability to write or translate written materials is not required to receive this premium.

Your other benefits will be (waiting period applies):

Paid Sick & Vacation Day (accrual begins from day-1, eligible to use after 90-days)
2 paid personal days & 1 paid birthday per year
Medical, vision, and dental insurance (full-time benefited employees to be eligible)
403 (b) Retirement Employer Match (after 2 years with 1,000 hours)
Life insurance, and more! (full-time benefited employees to be eligible)