Exception Handling Resolution Specialist - Contract

CareDx is a leading precision medicine diagnostics company advancing care in transplant, specialty oncology, and cell therapy. Through our innovative portfolio of molecular diagnostics, digital health solutions, AI-powered data and analytics, and patient support services, we partner with healthcare providers, patients, and biopharma organizations to help inform clinical decision-making and improve patient outcomes.

Within CareDx's Specialty Oncology business, we are focused on improving the management of HPV-driven cancers through innovative diagnostic solutions. NavDx®, our blood-based DNA test, helps clinicians detect molecular signs of disease recurrence, monitor treatment response, and guide patient management throughout the care journey. Our team is committed to expanding access to actionable insights that support more informed cancer care.

The purpose of the Exception Handling Resolution Specialist is to serve a molecular diagnostics lab in resolving exception events pertaining to patient results. You will assist the Exception Handling Resolution group in day-to-day quality control, exception cases resolution and internal/external outreach and documentation. You are responsible for ensuring that the documentation of procedures related to resolving exception cases meets all regulatory requirements, reviewing data for accuracy, and issuing test reports in a timely manner.

This is a contract position with the potential to be converted to a full-time role.
It is scheduled for 40 hrs/week.
The assignment runs for 12 months.
Hourly Rate: $24-30/hour depending on background and experience

Reporting to the Sr. Exception Handling Resolution Supervisor, you will be supporting the Clinical Lab department in ensuring the timely and complete resolution of any exception handling events as it pertains to Medical Records and patient data.

Responsibilities: 

• Ensure problem log resolution, GDP documentation and interdepartmental
  collaboration
• Triage exception handling requests and external inquires
• Report quality issues directly to the Clinical Laboratory Director
• Maintain and manage personal daily performance and workload
• Execute procedures to resolve problem log cases in a timely manner
• Escalate problem log cases to appropriate parties when necessary
• Review issues regarding problem cases with Sr. Exception Handling Resolution
  Supervisor, Clinical Laboratory Director, and Laboratory Management team to
  get direction for troubleshooting and next step directions
• Follow all policies and procedures for exception handling workflows
• Follow all company policies and procedures
• Follow quality assurance and quality control programs, taking corrective action
  when necessary
• Monitor Xifin rejection queue, when necessary
• Monitor and makes appropriate outreach for LCD Manual review queue, when
  necessary
• Monitor inquiries from the Accessioning and Portal queue in addition to the
  Medical Records email account
• Understand and recognize laboratory information system alerts and flags and
  takes the appropriate action
• Recognize when information presented on requisitions is unclear and ambiguous
  and knows and follows corrective actions to be taken
• Assist in the drafting of result reports within the scope of the position
• Communicate with staff to ensure highest level quality of work for each
  specimen received
• Effectively communicate via written, verbal, face-to-face, telephone, and
  computer methods
• Provide excellent patient and provider care at all times
• Respect and maintain the confidentiality of information relative to clients and
  patients
• Maintain CAP/CLIA compliance

Minimum Education, Experience, & Specialized Knowledge (Required): 

• Bachelor’s degree or higher in a healthcare program is preferred, but not
  required
• Experience with laboratory information systems and/or electronic health records
  system
• Excellent customer service skills and history of conflict resolution
• History of developing and maintaining controlled procedures
• Ability to work independently in an extremely fast-paced, dynamic environment
• Must be a team player with good interpersonal skills
• Excellent problem-solving, organization, and communication skills
• Proficient in Microsoft Office Suite
• Able to be onsite at our Waltham, MA laboratory

CareDx, Inc. is an Equal Opportunity Employer-vets/disabled, and participates in the E-Verify program. By proceeding with our application and submitting your information, you acknowledge that you have read our U.S. Personnel Privacy Notice and consent to receive email communication from CareDx. Certain jurisdictions require notice of how we use and protect your personal information. For more information, please read our Privacy Policy

The U.S. EEO posters are available here. 

Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us. 

This is the anticipated base salary range for candidates who will work in Waltham, MA. The final salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to, the type and length of experience within the job, the type and length of experience within the industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and restricted stock units. CareDx is a multi-state employer, and this salary range may not reflect positions that work in other states.

United States$24—$30 USD