Sales Manager

Overview

Catons Plumbing & Drain Service, located in Catonsville, has been providing the greater Baltimore area with the best plumbing maintenance and repair services for more than 60 years. Catons has built a reputation in the Baltimore area as the emergency plumber of choice! Our plumbers will provide a fair and honest estimate free of charge for any residential plumbing issue.

If you seek job security, competitive pay, excellent benefits, and opportunities for career growth with a renowned national plumbing services provider, Catons is the ideal choice. We are proud to offer a rewarding work environment with competitive compensation, flexible schedules, and outstanding benefits.

We are seeking an Excavation Manager to lead our Excavation Department to success!  The salary range of this position is $80,000-$90,000, depending on experience.  

The Excavation Manager’s main priority is to increase excavation business volume by developing existing business, cultivating new customers, improving the skills of assigned service technicians, and ensuring optimum use of staffing and equipment.   The Excavation Manager will have expertise in underground pipe repair and replacement, pipe bursting/relining, and manhole rehabilitation.  Individual performance targets vary from branch or may be market specific.  All other duties as assigned.

Responsibilities

Develops Existing Business

• Monitors the progress of the work-site through successful completion.
• May serve as primary contact for customer.
• Oversees job to ensure proper permits and licenses issues have been addressed.
• Develop additional business opportunities by selling Roto-Rooter’s preventative maintenance and priority care programs.
• Develop relationships with customers to build customer loyalty. 
• Handle customer questions, complaints and praise.
• Prepare bid packages and performs estimates.
• Responsible for meeting branch profitability standards and ensuring proper and accurate code-out of all excavation jobs.
• Works with Dispatchers to ensure qualified individuals are dispatched to mainline opportunities to provide customer options of needed repair.

Cultivating New Business

• Identify bid opportunities, prepares bid packages, and performs estimates for jobs.
• Work closely with other management personnel to identify excavation sales opportunities.

Technician Skills Development and Supervision

• Conduct on-the-job training for excavation technicians and laborers.
• Assist personnel on new assignments.
• Efficient scheduling of personnel, equipment, and rentals.
• Work closely with service technicians and commercial sales representatives in the selling and estimating process.
• Effective supervision of excavation staff. 
• May supervise video sales technician.
• Must be able to effectively operate and troubleshoot equipment operated by subordinates.

Safety and Loss Prevention

• Conduct safety training programs excavation technicians and laborers.
• Conduct routine inspections of equipment (i.e.: trucks, safety equipment, uniforms) to ensure that company policies and regulatory agency requirements are being enforced.
• Conducts work-site spot checks to evaluate safety procedure compliance.
• Issues safety kits and maintain restocking supplies.
• Make necessary changes to comply with safety policy and requirements.
• Monitors employee compliance with safety policies and requirements.
• Takes necessary corrective action with employees who fail to comply with safety policies and requirements.

Efficient Use of Equipment

• Conduct quarterly inspections of equipment to ensure that company policies and regulatory agency requirements are being enforced.
• Ensure vehicles are being properly used and maintained.
• Maintain inventory of required parts and supplies.
• Assign work and equipment in the most efficient manner possible.

Requirements

• Must have a valid driver's license.
• High School diploma or equivalent required. 
• 3-5 years prior excavation experience; plumbing and sewer and drain knowledge a plus.
• Prior supervisory experience preferred.
• May be required to hold a plumbing license, depending on local requirements.

Benefits

At Roto-Rooter/Catons Plumbing & Drain Service we believe our greatest investment is in our employees.  We prioritize the health and well-being of our team and their families. That’s why we offer an extensive employee benefit package including:

• Medical insurance with a Prescription Drug Card
• Accident and Critical Illness Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Training
• Life Insurance
• Matching 401K Retirement Savings Plan
• Tuition Reimbursement
• Profit Sharing

Roto-Rooter/Catons Plumbing & Drain Service offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout our 86 years in business, we've found that military training and structure are a great fit at our company.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.