EVS Operations Supervisor

SUMMARY:
We are currently seeking a EVS Operations Supervisor to join our Unit/team. This full-time/part-time role will primarily work on-site/remote/hybrid (SHIFT).  

Purpose of this position: Provides direct leadership and guidance to staff to ensure that high level of cleanliness, quality and service is achieved and maintained.  Assist with CMS and other regulatory compliance initiatives.

A $500 hiring incentive is available for eligible external candidates (current employees, contract/temporary workers, and former employees returning to HHS within one year are ineligible).

Current List of non-MN States where Hennepin Healthcare is an Eligible Employer: Alabama, Arizona, Arkansas, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Maryland, Nevada, North Carolina, North Dakota, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington, Colorado and Wisconsin.

RESPONSIBILITIES:

Customer Relations

• Monitor service binders in assigned areas on a daily basis taking appropriate action to alleviate concerns/comments
• Respond to concerns and requests with a sense of urgency and take necessary corrective action when needed
• Educates patients on services provided by Environmental Services; probes for concerns, needs, and impressions of service. Identify through interviews, discussions or observations opportunities to improve patient services experience

Operation Excellence

• Proactive approach to identifying and correcting facility quality assurance concerns; timely follow-up required.  . Work collaboratively with nursing, EVS staff and fellow management to enhance all patients’ experience—resolving patient/family concerns, addressing special requests, identifying creative approaches to pilot or implement with senior management approval
• Plan and coordinate project work to ensure that proper frequencies are maintained
• Ensures duty lists are revised and current at all times
• Monitor daily equipment use, cleaning and maintenance
• Participate in facility quality assurance program as required.  Ensure high quality percentage of cleanliness is maintained in assigned areas of oversight.  Perform quality assurance inspections daily or assigned
• Handles or delegates special requests or projects as assigned
• Ensures that proper supply control guidelines are followed and staff is trained in the safe and effective use of all chemicals
• Ensures housekeeping office, storage and closets are clean, organized, well maintained and professional in appearance at all times

People Management

• Coaching hourly staff. Design group employee recognition and training programs every other month. Additionally, design and administer one-on-one and small group hospitality or job specific/focused training for hourly employees
• Encourages and nurtures staff creativity and innovation within the healthcare program
• Assign staff to established work areas of project duties
• Reviews duty lists with regular and relief staff periodically
• Assign equipment to staff
• Participates in staff selection process and  interviews candidates as needed
• Ensures that staff receive proper orientation, initial and on-going training
• Approves days off, holidays and vacations, ensuring the facility’s needs are meet in accordance with hours and position controls
• Provide and monitor individual guidance/motivation of staff to enable full potential performance
• Discipline staff when necessary according to progressive disciplinary guidelines; monitor staff attendance and take proactive action when patterns of absenteeism are observed
• Participates in and sometimes conducts performance evaluations of staff and makes recommendations as needed

Administration

• Conducts, oversees and directs the providing of  in-service training for department employees;
• Insures compliance with hospital, housekeeping, and safety standards;
• Evaluates and updates housekeeping standards and procedures;
• Evaluates quality of housekeeping services provided;
• Inspects all work areas including those cleaned by contractual services;
• Assists in evaluating and recommending the purchase of equipment and supplies;
• Assists in the processes of Interviewing, selection, and evaluation of employees in addition to the progressive disciplinary process;
• Prepares reports and maintains records;
• Participates in special projects;
• Plan staff work schedules

Performs duties of Operations Manager as necessary

QUALIFICATIONS:

Minimum Qualifications:

• High School Diploma or GED
• A minimum of two years related supervisory experience;  OR five or more years’ experience in healthcare related environmental services or related with two or more years demonstrated leadership potential including extensive knowledge of cleaning methods/processes, products, and equipment/machinery

-OR-

• An approved equivalent combination of education and experience

Preferred Qualifications:

• A two year degree or higher in a relevant program
• Current or past certification and membership in a Housekeeping Related Association locally or nationally

Knowledge/ Skills/ Abilities:

• Ability to communicate effectively in written formal and oral presentations from hourly staff to ELT level
• Ability to multi-task and establish priorities for daily and weekly work
• Must possess excellent customer service skills and ability to train hourly workers in appropriate customer service techniques
• Ability to maintain organization and control in an ever-changing environment
• Must exhibit self-initiative, accountability, flexible and good leadership skills
• Must possess a thorough knowledge of contract administration and office procedures
• Must understand and conceptualize working knowledge of EVS to meet established goals and objectives
• Must be proficient in the use of Bedtracking and paging system(s) as well as Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
• Ability to perform cleaning tasks and operate associated machinery;
• Ability to train, evaluate performance and supervise departmental staff;
• Ability to enforce departmental and facility policies including safety practices;
• Ability to schedule work assignments;
• Ability to prepare and maintain appropriate records and reports;
• Ability to demonstrate use of existing and new equipment;
• Ability to make rounds of facility intermittently throughout the work shift;
• Ability to provide leadership team with updates regarding departmental staff and work situations;
• Ability to take appropriate action to identify and correct problems in departmental operations;
• Ability to accept responsibility and accountability for cleanliness of facility