EVS Attendant

Job Details: Job Location: Gilley Physical - PARK CITY, KS, Education Level: Not Specified, Salary Range: Undisclosed, Job Summary:  Cleans and maintains the appearance of the FOH and BOH facility, restrooms, outer buildings, and other areas as assigned in a quick and efficient manner while also delivering exceptional interactions with all guests and fellow team members.
 
Essential Job Functions:

Cleans trash cans and ash trays
Vacuums carpeted areas
Sweeps and mops tile, brick, and concrete areas
Picks up dirty cups and glasses throughout the facility
Polishes furniture and fixtures
Operates and maintains light equipment necessary to perform job functions to include vacuums
Deep cleans areas, including (but not limited to) shampooing carpets, stripping & waxing floors, and high dusting
Must be able to deal with high volume customer interactions and be consistently outgoing, upbeat and cheerful
Builds guest relations throughout every shift by talking with customers and making them feel welcome, comfortable, and inviting them back
Observes all activity within assigned area offering assistance to all guests
Observes activity and reports anything that is out of the ordinary
Capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of management personnel; effort is given to resolve all situations in a manner that maintains positive guest relationships
Ensures all guests are kept in play by providing friendly and helpful service at all interactions
Utilizes open body language, politely speaks with and assists guests as needed
Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same
Empowered to resolve guest disputes quickly and efficiently up to a pre-determined amount.  Otherwise, ensuring a manager is notified immediately to resolve the situation.
Crosstrain in other departments
Other duties as assigned

 Qualifications: Experience and Qualifications:

Must be at least 18 years of age or older and have the ability to obtain and retain KRGC Gaming License. 
One year of direct customer contact experience, preferred
Display professionalism; excellent verbal and written communication skills
Professional appearance as outlined in the Gilley’s Team Member Handbook
Must be able to work both independently and as a member of a team
Available to work required schedule which may include nights, weekends, holidays, and overtime as needed

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

Physically mobile with reasonable accommodations
Must be able to respond to visual and audio cues
No known allergic reaction to cleaning chemicals
Must have basic English communication skills
Must be able to bend, reach, kneel and grip items
Must be able to lift items weighing up to 50 pounds
Must be able to walk and stand for long periods of time (8-12 hours)
Have a sense of urgency and keep up with fast paced business practices
Operate in mentally and physically stressful situations
Must be able to tolerate areas with secondary smoke, high noise levels, bright lights, and dust

Responsibilities and job functions listed herein are not exhaustive and may be supplemented and/or revised by Gilley’s at any time in its sole discretion.