Event Telecommunicator (Emergency Dispatch) - Daytona International Speedway

DAYTONA INTERNATIONAL SPEEDWAY

Daytona International Speedway is a state-of-the-art motorsports facility and was awarded the SportsBusiness Journal’s prestigious Sports Business Award for Sports Facility of the Year in 2016. Daytona International Speedway is the home of "The Great American Race” – the DAYTONA 500. Though the prestigious season-opening NASCAR Cup Series event garners most of the attention – as well as the largest audience in motorsports - the approximately 500-acre motorsports complex boasts the most diverse schedule of racing on the globe, thus earning it the title of "World Center of Racing."  Among the nine major weekends of racing activity are the Rolex 24 At DAYTONA, the DAYTONA Supercross, the DAYTONA 200 motorcycle classic and the Coke Zero Sugar 400. Rarely a week goes by that the Speedway grounds are not used for events that include track tours, concerts, civic and social gatherings, car shows, photo shoots, production vehicle testing and police motorcycle training.

JOB SUMMARY
Daytona International Speedway is seeking positive and experienced Emergency Telecommunicators to work various shift schedules during major racing events. Events include Rolex 24 event, NASCAR Speedweek and Coke Zero Sugar 400 events, concerts and motorcycle events.

ESSENTIAL FUNCTIONS

• Responsibilities include answering, processing, and/or dispatching both emergency and non-emergency telephone calls and radio responses for law enforcement, fire rescue, emergency medical services, and other related public safety services, including maintenance and guest services requests.

• Record call data on 24/7 Incident Managing Software.

• Communicate with guests via 24/7 text messaging system.

• Practice and maintain professional work ethics and appearance.

• Be proficient in Microsoft Office including Word, Excel, PowerPoint and Outlook.  Strong typing skills.

• Other relevant duties as assigned.

TOOLS AND EQUIPMENT NEEDED

• Basic office systems including but not limited to cellular phone, computer system & programs.  

ATTENDANCE REQUIREMENTS

• Hours will vary but will include all hours the office is open, evenings, weekends and holidays as necessary to attend events and to fulfill job responsibilities.

KNOWLEDGE, SKILLS, AND ABILITIES

• Professional:  Minimum of two years related emergency services experience preferred or related college degree is preferred. Projects a professional company image though verbal and written communication. Presents self in a professional manner and have ability to interact with all levels of organization internal and external. 

• Interpersonal Skills: Listens to others, ability to follow oral and written instructions effectively, responds to manager’s instructions and accepts feedback.

• ​Personal:  Project a positive image to internal (employees) and external (fans, vendor, other sports professional, community members) customers, communicate effectively and professionally at all times, comfort and experience with public speaking, exercise excellent managerial judgment, ability to manage multiple projects simultaneously, team worker.  Dependable transportation to and from work.

QUALIFICATIONS/REQUIREMENTS:

• Minimum 18 years old

• US Citizen: lawful to work in the U.S.

• High School Grad/GED

• Valid Driver’s License

• Must successfully pass a driving record check to operate company vehicles/golf carts

• Must attend mandatory annual training.

• Ability to multitask in stressful environment.

• Strong communication skills including written reports.

• Positive attitude!

Apply Now!

Learn more about this role and our team by applying at www.careers.nascar.com for consideration.

We are a company unlike any other. We want you to bring your experience, skills and passion to our close-knit, high-energy environment in which our employees thrive and where you can prosper. We know the key to our success is our employees and we offer highly competitive salaries, a solid benefits package focused on wellness, and opportunities for you to grow and develop both personally and professionally. It won’t take you long to find out that you are on the right track here at NASCAR!

NASCAR is committed to fostering a diverse work environment where all employees feel valued and empowered. NASCAR is an Equal Opportunity Employer (EEO). We seek to attract and retain the best qualified people available. All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity and expression, age, national origin, disability, religion, sexual orientation, genetic information, pregnancy, veteran status or any basis that is protected by applicable law except where a bona fide occupational qualification exists.

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