Event Services Floor Coordinator
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TEAM SAN JOSE
San Jose, CA, US
Summary
The Event Services Floor Coordinator acts as the primary liaison between event managers to coordinate various large-scale events and trade shows. Key duties include managing visitor flow, resolving client complaints, and overseeing daily conference floor operations to ensure a positive guest experience.
Job Description
POSITION SUMMARY
The Events Floor Coordinator will be the key liaison between the Event Managers assisting with coordination of events. Events include trade shows, conferences, expos, conventions, corporate meetings, fundraisers, consumer shows, performing arts, art shows and exhibits. This is an on-call, part-time position that supports events. The hours worked will be based on the need to support our events.
POSITION RESPONSIBILITIES
- Facilitating visitor flow and implementing crowd control throughout the building, both during regular hours and for special events & programs
- Addressing and resolving visitor concerns and complaints and troubleshooting other issues on the floor
- Ensures the quality levels of food & beverage items and maintains quality standards in production, services, facilities and client satisfaction
- Meets with event planners to review event details, food orders, event agenda, decoration details, rentals, staffing and anything else that might be needed to be done to ensure a successful meeting or event
- Responsible for the daily operations of the Conference floor, including providing support and guidance to fellow staff to ensure a successful and effective operation ending in a positive client experience
- Helping control/direct visitors during emergencies or evacuations
- Performing a variety of administrative tasks and other duties as assigned by Director
- Routinely working weekends, holidays and frequent evenings
POSITION REQUIREMENTS
- Any combination of training and experience equivalent to a Bachelor’s degree from an accredited college or university in Business Administration, Hospitality Management, or a related field
- Experience in coordinating a variety of events in a large cultural, convention or entertainment facility
- Knowledge of current crowd management and security practices
- Knowledge of computer software including Windows, Outlook, Excel, PowerPoint
- Knowledge of coordinating service requirements for a variety of trade, business, educational, theatrical, entertainment, industrial and recreation events
- Ability to lead and direct others effectively
- Ability to meet and work successfully with customers
Team San Jose is an equal opportunity employer.
Launched in 2004, Team San Jose is an economic development organization and the official Convention and Visitors Bureau for San Jose. Team San Jose also manages the San Jose McEnery Convention Center, South Hall, Parkside Hall, and four historic Theaters which include the San Jose Civic, the California Theatre, the San Jose Center for the Performing Arts and the Montgomery Theater.
Team San Jose ensures the success of meetings and events with its unique collaboration between the local hotels, arts groups, and local labor – all working to effectively manage the quality of the customers’ experience from beginning to end. San Jose’s model is changing the way our meetings and conventions industry serves customers—putting them first with one team for all their event services needs – rather than handing them off to multiple organizations after the meeting is booked.
Team San Jose is a strategic partner supporting the success of local events, and drives travel to our community through sales, marketing and public relations efforts. We provide services such as concierge assistance for major meetings, visitor desks at the airport and convention center, as well as planning guides available in print or download.
Company size
501-1,000 employees
Industry
Travel Arrangements
Org type
Nonprofit
Headquarters
San Jose, CA
Launched in 2004, Team San Jose is an economic development organization and the official Convention and Visitors Bureau for San Jose. Team San Jose also manages the San Jose McEnery Convention Center, South Hall, Parkside Hall, and four historic Theaters which include the San Jose Civic, the California Theatre, the San Jose Center for the Performing Arts and the Montgomery Theater.
Team San Jose ensures the success of meetings and events with its unique collaboration between the local hotels, arts groups, and local labor – all working to effectively manage the quality of the customers’ experience from beginning to end. San Jose’s model is changing the way our meetings and conventions industry serves customers—putting them first with one team for all their event services needs – rather than handing them off to multiple organizations after the meeting is booked.
Team San Jose is a strategic partner supporting the success of local events, and drives travel to our community through sales, marketing and public relations efforts. We provide services such as concierge assistance for major meetings, visitor desks at the airport and convention center, as well as planning guides available in print or download.
Company size
501-1,000 employees
Industry
Travel Arrangements
Org type
Nonprofit
Headquarters
San Jose, CA
