Event Concierge

Job Details: Job Location: JW Marriott Turnberry Miami Resort & Spa - Aventura, FL, Salary Range: Undisclosed, Job Category: Hospitality - Hotel, Scope of Position

The Event Concierge acts as a liaison between the Event Manager/Onsite contact and Banquets. His/her role is to ensure the event runs smoothly and that any changes or last-minute requirements are met.

Position Requirements

Professional demeanor appropriate for a luxury environment.
A minimum of one year of hospitality experience is required.
Knowledge of CI-TY, Meeting Matrix, Word, and Excel.
Excellent customer service skills, superior interpersonal skills with acute sense of detail.
Ability to multi-task and work independently in a fast-paced environment.
Must possess a valid driver’s license as this position requires driving a company golf cart throughout the property.

Responsibilities

Anticipate needs and resolve them quickly and effectively.  Maintain a pleasant demeanor and composure with clients and Associates at all times.
Assist clients on-site with last-minute situations or requests in a timely manner.
Inspect all function rooms prior to the start of the function to ensure setup is exactly as requested on Banquet Event Orders (BEO).
Assist in keeping the Conference Center clean and organized throughout the day.
Meet with Banquet Management each morning to communicate the goals of the day and any challenges that they may foresee.
Meet with the PM Event Concierge to discuss the groups in-house, any arriving groups, challenges, and successes of the day.
Coordinate with the Event Manager/Client before the function begins to confirm the assistance needed.
Coordinate any shipping of materials (boxes) back to the client’s office with the client and relay the information to the Business Center.
Act as the liaison between the Catering/Event Manager/Client to communicate changes to the program as needed with various departments.
Attend all Department, Banquet Event Order, Resume, and Pre-Conference Meetings.
Make function room signs for events.
Advise Engineering as needed for any adjustments needed in the function temperature regulation in function rooms.
Perform any other reasonable duties as required by management.

Education

4-year Hospitality degree or equivalent preferred.

Skills and Abilities

Able to communicate in the English language. A second language is a plus. 
Able to work flexible schedules including holidays and weekends and able to perform multiple tasks.  
Knowledge of proper chemical handling, cleaning techniques, and use of equipment/machinery.

Physical Requirements

Able to work in a fast-paced environment.
Be physically fit to lift, pull, and push items up to 50 pounds.
Also requires standing/walking/reaching and bending throughout the shift.

 Qualifications: