Epic Willow Inpatient Analyst
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INTERACTION 24 LLC
US
Summary
Act as the subject matter expert for Epic Willow Inpatient workflows, managing daily support, maintenance, and SLA resolution. Responsible for building pharmacy configurations, managing medication loads, and coordinating between stakeholders and offshore teams.
Job Description
Job Title: Certified Epic Willow Anlayst
Work Type: 100% remote
Work Duration: 1 Year Contract
TOP HARD SKILLS
• Must have Epic Willow Certification
• Epic Willow Inpatient Build & Configuration (4+ years)
• Inpatient Pharmacy Operations / CPOE Workflow Knowledge (4+ years)
• Application Support Operations & SLA Management (4+ years)
NICE-TO-HAVES
• Additional Epic Certifications (Ambulatory, Home Infusion, Bugsy)
• Offshore Team Coordination Experience
• Healthcare IT Consulting or Large Health System Background
DISQUALIFIERS
• Missing active, current Epic Willow Inpatient certification.
• Less than 4 years of experience in Epic application management.
POSITION OVERVIEW
We are seeking a skilled and experienced Epic Willow Inpatient Analyst to join our Healthcare
IT team. This role serves as a subject matter expert (SME) for inpatient pharmacy application
workflows and configurations, supporting the delivery of high-quality Epic EHR solutions in a
dynamic healthcare environment. The successful candidate will bring 4+ years of experience in
Epic application management, with a strong track record in day-to-day operations, client
stakeholder engagement, and collaboration with cross-functional and offshore teams.
DAY-TO-DAY RESPONSIBILITIES
• Act as the primary subject matter expert (SME) for Epic Willow Inpatient application
workflows and configurations.
• Manage and prioritize daily support and maintenance activities, ensuring timely
resolution of incidents and service requests per defined SLAs.
• Monitor and manage error queues, label and printer issues, and pharmacy automation
interfaces.
• Troubleshoot and resolve issues with dispensing cabinet/robot interfaces, including ID
mapping, and perform root cause analysis on application issues.
• Build and maintain inpatient pharmacy configurations within the Epic EHR environment,
including medication order sets, formulary setup, dose checking rules, NDC billing
builds, pharmacy charge maps, and 340b billing workflows.
• Develop and maintain BPA/OPA alert builds to support clinical decision-making, manage
medication loads (Medispan), and support medication build activities (IV mixtures,
compounding, and repackaging).
• Serve as a liaison with client stakeholders (hospital pharmacists, pharmacy operations,
nurses, and physicians) and coordinate activities across Accenture, software vendors, and
offshore support teams.
• Maintain comprehensive system documentation (workflows, build specifications, testing
protocols) and ensure compliance with HIPAA, data governance, and medication safety
standards.
ADDITIONAL DESIRED SKILLS
• Additional Epic Certifications (Ambulatory, Home Infusion, or Bugsy)
• Offshore Team Coordination Experience
• Healthcare IT Consulting or Large Health System Background
• Pharmacy automation integration (dispensing cabinets, robot interfaces)
This is a remote position.
At InterAction24, we recognize that business success is built on more than just workforce acquisition—it requires a holistic, scalable approach tailored to the unique challenges of each organization. We integrate industry expertise, strategic insights, and technology to ensure businesses have the support they need to operate efficiently and adapt to changing demands.
• Business-Centric Solutions – We take the time to understand our clients’ goals, pain points, and operational structures, delivering tailored solutions that align with their growth strategies.
• Agile & Scalable Support – Whether managing short-term operational demands or developing long-term workforce strategies, our solutions are designed to be flexible and scalable.
• Technology-Enhanced Execution – We utilize modern technology to enhance, not replace, the human element—streamlining operations, improving decision-making, and ensuring seamless execution of workforce strategies.
• Industry Expertise – With deep experience in Pharmaceutical, Telecommunications, Utilities, Financial Services, Insurance, and Government sectors, we bring specialized knowledge that ensures businesses have the right solutions to drive operational success.
A Partnership Focused on Growth
At InterAction24, we don’t believe in one-size-fits-all approaches. We build customized, strategic solutions that help businesses operate more efficiently, reduce risk, and drive measurable impact. Through a combination of expert advisory, streamlined execution, and industry insight, we empower organizations to stay ahead in an increasingly complex business environment.
Our success is built on partnership, performance, and precision—ensuring that every solution we deliver is aligned with the unique goals and challenges of the businesses we serve.
InterAction24: The Partner Businesses Trust to Build, Optimize, and Grow.
Founded
2018
Company size
51-200 employees
Industry
Staffing and Recruiting
Org type
Partnership
Headquarters
Skillman, New Jersey
At InterAction24, we recognize that business success is built on more than just workforce acquisition—it requires a holistic, scalable approach tailored to the unique challenges of each organization. We integrate industry expertise, strategic insights, and technology to ensure businesses have the support they need to operate efficiently and adapt to changing demands.
• Business-Centric Solutions – We take the time to understand our clients’ goals, pain points, and operational structures, delivering tailored solutions that align with their growth strategies.
• Agile & Scalable Support – Whether managing short-term operational demands or developing long-term workforce strategies, our solutions are designed to be flexible and scalable.
• Technology-Enhanced Execution – We utilize modern technology to enhance, not replace, the human element—streamlining operations, improving decision-making, and ensuring seamless execution of workforce strategies.
• Industry Expertise – With deep experience in Pharmaceutical, Telecommunications, Utilities, Financial Services, Insurance, and Government sectors, we bring specialized knowledge that ensures businesses have the right solutions to drive operational success.
A Partnership Focused on Growth
At InterAction24, we don’t believe in one-size-fits-all approaches. We build customized, strategic solutions that help businesses operate more efficiently, reduce risk, and drive measurable impact. Through a combination of expert advisory, streamlined execution, and industry insight, we empower organizations to stay ahead in an increasingly complex business environment.
Our success is built on partnership, performance, and precision—ensuring that every solution we deliver is aligned with the unique goals and challenges of the businesses we serve.
InterAction24: The Partner Businesses Trust to Build, Optimize, and Grow.
Founded
2018
Company size
51-200 employees
Industry
Staffing and Recruiting
Org type
Partnership
Headquarters
Skillman, New Jersey
