Epic Beaker Analyst (AP and CP)

About the role

• We are looking for a talented and experienced Epic Senior Analyst to join our team. As an Epic Senior Analyst, you will assume a support role in implementing and maintaining the Epic electronic health record (EHR) system for our clients. You will work as a part of a team-based culture to meet our client’s support needs while mentoring others and having fun! 

What you'll do

• Play a key role in supporting the strategic direction and execution of medium-priority client contracts involving Epic EHR software, ensuring coordination between internal teams and clients to meet contract objectives. 

• Provide advanced guidance and support to internal teams and clients, utilizing your strong knowledge of Epic EHR software to improve system performance and enhance user experience. 

• Contribute to the analysis, design, and execution of Epic EHR system solutions for client contracts, ensuring quality specifications and seamless integration with client workflows. 

• Assist in troubleshooting complex issues within the Epic EHR system for client contracts, conducting in-depth analysis to identify root causes, and proposing solutions to improve system stability and user satisfaction. 

• Document Epic EHR system configurations, workflows, and processes clearly, ensuring documentation is accessible to both technical teams and end users. 

• Support the creation and maintenance of internal documentation, knowledge bases, and training materials focused on Epic EHR software to foster team collaboration and process consistency. 

• Assist with the change control process for Epic EHR related to client contracts, ensuring smooth migration of application builds and compliance with internal standards. 

• Contribute to ad hoc initiatives and internal efforts related to Epic EHR software, offering technical insights, and helping to develop documentation reflecting contract outcomes and lessons learned. 

• Monitor and report on Service Level Agreements (SLAs) for Epic EHR system performance related to client contracts, identifying potential issues and suggesting improvements for future planning. 

• Facilitate communication between teams, ensuring clear documentation of decisions and follow-up actions related to client contracts involving Epic EHR. 

Qualifications

• Epic AP certification or CP certification with a demonstrable track record of successful implementations and optimizations 

• 4+ years of hands-on experience in providing application support, implementation, or training within the Epic ecosystem, showcasing a deep understanding of the intricacies of the platform 

• Knowledge of Information Technology Infrastructure Library (ITIL) processes