Entry-Level Customer Support Representative | Remote

Entry-Level Customer Support Representative | Remote

Company: AO (American Income Division)
Location: Virginia Beach, VA 23452
Work Arrangement: 100% Remote (U.S. Residents Only)

Build a Career with Purpose, Growth & Flexibility

Are you looking for a career that combines meaningful work, professional development,
and the flexibility to work from home?

AO is seeking motivated, service-oriented individuals to join our team as Remote Client Service Representatives. In this role, you'll help working families understand their available benefits while delivering exceptional customer service and building long-term client relationships.

Whether you're beginning your career or bringing experience in customer service, healthcare, retail, hospitality, education, or sales, we'll provide the training, mentorship, and support you need to succeed.

No prior insurance experience is required.

About AO

For more than 70 years, AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families.

As part of the Globe Life family of companies, we combine financial strength with a people-first culture focused on mentorship, leadership development, and long-term career growth.

Our mission is simple:

Protect every child and serve all working people.

What You'll Do

As a Remote Client Service Representative, you'll work directly with clients who have requested information regarding their benefits and coverage options.

Client Support & Service

• Meet with clients virtually through Zoom and phone appointments

• Answer questions regarding available benefits and coverage options

• Explain products, services, and policy information in a clear, professional manner

• Assist clients with applications, enrollment, and policy updates

• Provide ongoing customer service and follow-up support

• Maintain accurate client records and documentation

Relationship Building

• Build strong, long-term client relationships through trust and professionalism

• Deliver exceptional customer service during every interaction

• Help clients make informed decisions about protecting themselves and their families

• Maintain consistent communication throughout the client experience

Professional Development

• Participate in ongoing virtual training and mentorship programs

• Attend leadership development workshops and coaching sessions

• Learn industry products, systems, and best practices

• Strengthen communication, customer service, and leadership skills

• Collaborate with a supportive remote team

Why Join AO?

Established & Trusted Organization

• More than 70 years of serving working families

• Member of the Globe Life family of companies

• Financially strong organization with a long history of stability

• Fully remote work environment

Professional Growth

• Comprehensive onboarding and training

• Weekly coaching and mentorship

• Leadership development opportunities

• Promotion from within

• Performance-based career advancement

What We Offer

100% Remote Work

• Work from anywhere within the United States

• Flexible scheduling options

• No daily commute

• Modern virtual work environment

Weekly Pay & Performance Bonuses

• Weekly compensation

• Performance-based bonuses

• Leadership incentives

• Recognition programs

Comprehensive Training

• No prior experience required

• Structured onboarding

• Weekly virtual coaching

• Leadership mentoring

• Ongoing professional development

Benefits

• Medical reimbursement program for qualifying representatives

• Company-supported life insurance

• Residual income opportunities through client renewals

• Union-supported work environment

• Leadership conferences and incentive travel

• Industry-leading virtual technology and collaboration tools

Qualifications

Successful candidates typically demonstrate:

• Excellent communication and interpersonal skills

• Strong customer service mindset

• Positive attitude and willingness to learn

• Self-motivation and accountability

• Strong organizational and time-management skills

• Ability to work independently in a remote environment

• Adaptability and problem-solving abilities

• Professionalism and integrity

Helpful Experience (Not Required)

Experience in any of the following is beneficial:

• Customer Service

• Client Relations

• Healthcare

• Retail

• Hospitality

• Education

• Sales

• Administrative Support

• Call Center Operations

No insurance experience is required. We provide comprehensive training and mentorship for individuals who are motivated to learn and grow.

Requirements

• Must be at least 18 years of age

• Must be legally authorized to work in the United States

• Must be physically located within the United States

• Computer or laptop

• Reliable high-speed internet connection

• Webcam and microphone capability

• Quiet, professional workspace

Interview Process

Qualified candidates will complete a brief career overview before scheduling a live Zoom interview with our hiring team.

All interviews are conducted virtually through Zoom for convenience and accessibility.

Ready to Build Your Future?

If you're looking for a meaningful remote career where you can help working families, develop professionally, and build long-term success, we'd love to hear from you.

Apply today and start building a future with flexibility, purpose, and unlimited career potential.

Work From Home. Help Families. Grow with AO. 🚀

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.