Entry-Level Customer Support Representative | Remote
Boost your chances before you apply.
AIL
Jacksonville, FL, US
Summary
Conduct virtual appointments with clients to explain benefit programs and guide them through the enrollment process. Maintain accurate digital records and provide ongoing support and follow-up after enrollment.
Job Description
Entry-Level Customer Support Representative | Remote
Globe Life AO | 100% Remote | No Experience Required
Build a Career That Makes a Difference—From Anywhere
Globe Life AO is seeking motivated, service-oriented individuals who are ready to build a rewarding work-from-home career while helping working families protect what matters most.
If you're looking for a flexible remote opportunity with comprehensive training, ongoing mentorship, and long-term career growth, this could be the perfect fit. No prior insurance experience is required—we provide the tools and support you need to succeed.
What You'll Do
As a Remote Client Benefits Representative, you'll serve as a trusted resource for clients who have requested information about available benefit programs.
Your responsibilities include:
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Conduct virtual appointments with clients using Zoom and phone
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Explain available benefit programs in a clear and professional manner
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Answer questions and guide clients through the enrollment process
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Provide ongoing support and follow-up after enrollment
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Maintain accurate digital records and appointment schedules
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Deliver exceptional customer service throughout every interaction
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Participate in ongoing training, mentorship, and professional development
Why Join Globe Life AO?
🌎 100% Remote Work
Work from anywhere within the United States with the flexibility to create a schedule that supports your lifestyle.
⏰ Flexible Scheduling
Enjoy greater work-life balance while maintaining a structured path to success.
📚 No Experience Required
Comprehensive training, licensing guidance, and mentorship are provided to help you build confidence and succeed.
📞 Warm Leads Provided
You'll work with individuals who have already requested information—no cold calling or prospecting required.
📈 Career Growth Opportunities
Advance into leadership and management roles through performance, development, and mentorship.
🤝 Supportive Team Culture
Join a collaborative, growth-focused organization where coaching, teamwork, and professional development are part of everyday success.
What We're Looking For
Successful candidates typically demonstrate:
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Strong communication and interpersonal skills
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Professional, client-focused attitude
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Excellent organizational and time-management abilities
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Ability to work independently in a remote environment
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Coachable mindset and willingness to learn
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Self-motivation and strong work ethic
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Basic computer proficiency and comfort using Zoom and other virtual communication tools
Minimum Requirements
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Must be legally authorized to work in the United States
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Reliable high-speed internet connection
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Laptop or computer with webcam and microphone
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Professional workspace suitable for virtual meetings
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Ability to obtain any required state insurance license (licensing support provided)
About Globe Life AO
For more than 70 years, Globe Life AO has proudly served working families by partnering with labor unions, credit unions, veteran organizations, and associations across the United States.
As a fully remote organization, we are committed to delivering exceptional service while investing in our people through comprehensive training, mentorship, leadership development, and performance-based advancement.
Ready to Get Started?
If you're looking for a flexible work-from-home career where you can help others, develop valuable skills, and build long-term success, we'd love to hear from you.
Apply today and begin your career with Globe Life AO.
Work remotely. Grow professionally. Make a lasting impact.
Important Information About This Opportunity
This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.
Candidates selected to move forward should be prepared to:
• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense
No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.
This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.
American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.
Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.
American Income Life is a major provider of supplemental insurance benefits to working families through relationships established with labor unions, credit unions, and associations.
The Company was founded with just $25,000 in borrowed capital more than 50 years ago by entrepreneur and philanthropist Bernard Rapoport.
American Income Life is licensed in 49 states, the District of Columbia, Canada, and is registered to carry on business in New Zealand. AIL also has a wholly-owned subsidiary: National Income Life Insurance Company, licensed in the state of New York. American Income Life, along with our New York subsidiary National Income Life, has combined assets of more than $3 billion with more than $46.6 billion of life insurance in force in 2014. (as of 4/15)
A.M. Best, one of the country's oldest and most respected insurance ratings companies, has rated American Income Life as A (Excellent) for Financial Strength (as of 10/24).
American Income Life Insurance Company has a long history and rich tradition of partnering with the working family community: through national and local leaders, advocating for key issues and campaigns, and investing in a public agenda that reflects the core values of importance to all working people.
If you are interested in a career where your opportunities are truly unlimited, please visit www.ailcareers.com.
Company size
5,001-10,000 employees
Industry
Insurance
Org type
Public Company
Headquarters
Waco, TX
American Income Life is a major provider of supplemental insurance benefits to working families through relationships established with labor unions, credit unions, and associations.
The Company was founded with just $25,000 in borrowed capital more than 50 years ago by entrepreneur and philanthropist Bernard Rapoport.
American Income Life is licensed in 49 states, the District of Columbia, Canada, and is registered to carry on business in New Zealand. AIL also has a wholly-owned subsidiary: National Income Life Insurance Company, licensed in the state of New York. American Income Life, along with our New York subsidiary National Income Life, has combined assets of more than $3 billion with more than $46.6 billion of life insurance in force in 2014. (as of 4/15)
A.M. Best, one of the country's oldest and most respected insurance ratings companies, has rated American Income Life as A (Excellent) for Financial Strength (as of 10/24).
American Income Life Insurance Company has a long history and rich tradition of partnering with the working family community: through national and local leaders, advocating for key issues and campaigns, and investing in a public agenda that reflects the core values of importance to all working people.
If you are interested in a career where your opportunities are truly unlimited, please visit www.ailcareers.com.
Company size
5,001-10,000 employees
Industry
Insurance
Org type
Public Company
Headquarters
Waco, TX