Entry-Level Customer Support Associate | FULLY REMOTE

Entry-Level Customer Support Associate
100% Remote

Company: AO – American Income Division of Globe Life
Location: 100% Remote | United States
Schedule: Full-Time | Flexible
Experience: Entry-Level Welcome | Training & Mentorship Provided
Compensation: Commission-Based | Weekly Pay | Performance Incentives

Help Families Protect What Matters Most
—
While Building Your Career From Home

Are you looking for a remote career where you can help people, build meaningful relationships, and create long-term professional and financial opportunities?

AO is seeking motivated, service-driven professionals to join our growing virtual team as Remote Member Protection Consultants.

You'll work with individuals and families—including veterans, labor union members, credit union members, association members, and their families—helping them understand available life, accident, and supplemental health insurance benefits and make informed decisions about protecting what matters most.

This opportunity combines member service, benefits education, relationship building, and consultative insurance sales in a fully remote environment.

No previous insurance experience is required. We provide comprehensive training, licensing guidance, mentorship, and ongoing professional development.

Opportunity Highlights

✔ 100% Remote / Work From Home
✔ Entry-Level Candidates Welcome
✔ Qualified Member Opportunities Provided
✔ No Traditional Cold Calling
✔ No Lead Purchasing Required
✔ Weekly Commission-Based Pay
✔ Performance Bonuses & Uncapped Earning Potential
✔ Renewal & Residual Income Opportunities
✔ Flexible Scheduling
✔ Training & One-on-One Mentorship
✔ Leadership & Career Advancement

About AO

AO operates within the American Income Division of Globe Life and has a long history of serving working families throughout North America.

Our representatives help individuals and families understand supplemental insurance products designed to provide additional financial protection.

Our culture emphasizes:

• Exceptional member service

• Integrity and professionalism

• Long-term relationships

• Personal accountability

• Mentorship and coaching

• Continuous professional development

• Performance-based advancement

• Leadership development

We're looking for professionals interested in building more than a temporary remote job—we're looking for people who want the opportunity to develop a long-term career.

What You'll Do

🤝 Member Consultations & Benefits Education

As a Remote Member Protection Consultant, you'll:

• Conduct scheduled virtual consultations through Zoom and phone

• Connect with members seeking information about available benefits

• Listen carefully to understand individual and family protection needs

• Explain life, accident, and supplemental health insurance options

• Answer questions about benefits, coverage, and policy features

• Provide personalized, needs-based recommendations

• Help members evaluate available options and make informed decisions

• Guide eligible members through applications and enrollment

• Assist with required documentation and account information

• Maintain accurate digital client records

Provide Long-Term Member Service

Your role doesn't end after enrollment.

You'll continue helping members with:

• Policy reviews

• Beneficiary updates

• Coverage questions

• Policy changes and account service requests

• Claims-related guidance

• Follow-up communication

• Changes in family protection needs

• Ongoing client support

The goal is to build long-term relationships based on trust, professionalism, education, and exceptional service.

Qualified Member Opportunities

📞 Spend More Time Helping—Not Prospecting

Representatives receive access to member opportunities from individuals who have expressed interest in receiving information about available benefits.

This allows you to focus on:

• Scheduled member conversations

• Benefits education

• Needs analysis

• Personalized recommendations

• Enrollment assistance

• Relationship building

• Policy service

• Long-term member support

Representatives are not required to purchase leads.

Our approach emphasizes education, service, and trust rather than high-pressure sales tactics.

Compensation & Earning Potential

💰 Weekly Commission-Based Compensation

This is a performance-based, commission-driven insurance opportunity rather than a guaranteed hourly or salaried position.

Compensation opportunities may include:

• Weekly commission payments

• Performance-based bonuses

• Renewal income

• Residual income opportunities

• Leadership incentives

• Recognition programs

• Additional performance rewards

There is no predetermined cap on commission earnings; however, income is directly tied to individual activity, production, consistency, and results.

Individual earnings vary. No specific income level is guaranteed.

Why Join AO?

🏠 100% Remote Work

Build your career virtually from anywhere within the United States.

Enjoy:

• No daily commute

• Flexible scheduling

• Virtual member appointments

• Digital business systems

• Remote training and coaching

• Collaborative team environment

• Greater control over your work setting

Remote flexibility comes with responsibility. Successful representatives are organized, self-directed, dependable, and accountable for managing their schedules and results.

Comprehensive Training & Mentorship

🎓 No Insurance Experience Required

You don't need an insurance background to be considered.

Training and development may include:

• Structured virtual onboarding

• Insurance licensing guidance

• Product and benefits education

• Member needs assessment

• Customer service development

• Virtual presentation training

• Consultative sales development

• Application and enrollment procedures

• Policy service training

• Weekly coaching and workshops

• One-on-one mentorship

• Leadership development

• Ongoing professional education

Candidates who aren't currently licensed receive guidance through the required state Life & Health Insurance licensing process.

Career Growth & Leadership Development

This role can grow beyond individual client production.

Representatives who demonstrate strong performance, consistency, professionalism, and leadership ability may pursue opportunities in:

• Advanced member responsibilities

• Training and mentorship

• Onboarding and development

• Team leadership

• Management development

• Recruiting and team growth

• Leadership conferences

• Advanced leadership positions

Advancement is based on performance, initiative, professional development, consistency, and demonstrated leadership ability—not simply tenure.

Benefits & Professional Support

Qualifying representatives may have access to:

❤️ Representative Programs

• Medical reimbursement program

• Company-supported life insurance

• Accidental Death Benefit coverage

• Renewal and residual income opportunities

• Professional development resources

🤝 Union Support

Eligible representatives may receive representation and professional support through OPEIU Local 277, where applicable.

✈️ Recognition & Incentives

Top performers may qualify for:

• Company-sponsored incentive travel

• Leadership conventions

• Professional conferences

• Performance awards

• Recognition programs

• Team development events

• Additional advancement opportunities

Eligibility, qualification periods, and performance requirements apply to applicable programs.

Who We're Looking For

Successful candidates typically demonstrate:

• Excellent verbal and written communication

• Strong active-listening skills

• Customer- and member-focused mindset

• Strong interpersonal and relationship-building ability

• Professionalism, integrity, and reliability

• Self-motivation and personal accountability

• Strong organization and time management

• Problem-solving and critical-thinking abilities

• Comfort working independently from home

• Confidence communicating through Zoom and phone

• Basic computer proficiency

• Ability to learn new virtual systems

• Coachability and openness to feedback

• Goal-oriented mindset

• Genuine desire to help families

Experience That Transfers Well

Previous experience can be helpful—but is not required.

Transferable backgrounds may include:

Customer Service • Member Services • Sales • Financial Services • Banking • Healthcare • Recruiting • Hospitality • Retail • Education • Administrative Support • Account Management • Insurance • Business Development • Military Service • Leadership & Management

We place significant value on communication skills, professionalism, work ethic, coachability, and willingness to learn.

Minimum Requirements

Applicants must:

• Be at least 18 years of age

• Be physically located within the United States

• Be legally authorized to work in the United States

• Hold or be willing and eligible to obtain the appropriate state Life & Health Insurance License

• Have access to a computer or laptop

• Have webcam and microphone capability

• Maintain reliable high-speed internet

• Maintain a quiet, professional workspace

• Be comfortable conducting virtual member appointments

• Be willing to complete required training and professional development

Licensing guidance is available for candidates who are not currently licensed.

Virtual Interview Process

Qualified applicants will first complete a brief career overview covering:

The Role • Responsibilities • Compensation • Licensing • Training • Member Process • Benefits • Career Advancement

Candidates interested in continuing will then have the opportunity to schedule a live Zoom interview with our hiring team.

This gives applicants the opportunity to understand the position and expectations before deciding whether the career is a strong fit.

Ready to Build Your Future?

If you're looking for a work-from-home insurance career where you can help protect working families, build lasting relationships, develop professionally, and create long-term earning potential through your performance, we'd like to hear from you.

No insurance experience? That's okay. Bring your communication skills, work ethic, and willingness to learn—we'll provide the training and mentorship.

Apply today to be considered for the Remote Member Protection Consultant opportunity with AO – American Income Division of Globe Life.

Protect Futures. Serve Families. Build Relationships. Grow Your Career. 🚀

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.