Entry-Level Client Services Manager
Boost your chances before you apply.
Spade Recruiting
Elizabeth, NJ, US
Summary
You will communicate with members via phone and virtual meetings to explain program details and schedule appointments. Additionally, you will process digital documentation and maintain accurate records while participating in ongoing professional development.
Job Description
About the Organization
We are an established organization serving members of associations and other membership-based groups across North America and beyond. For decades, our focus has been on helping working individuals and families understand and access protection programs designed to provide financial support throughout different stages of life.
Through relationships with thousands of organizations, our team continues to expand while maintaining a strong commitment to professional service, member support, and long-term relationships.
What You’ll Be Doing
In this remote position, you’ll work directly with members who are seeking information about available programs and services. Your responsibilities will include:
- Communicating with members by phone and through virtual meetings
- Coordinating and scheduling member appointments
- Providing online presentations to individuals who have requested additional information
- Explaining program details in a clear and professional manner
- Completing, reviewing, and processing digital documentation
- Maintaining accurate records and following established procedures
- Providing follow-up assistance throughout the member experience
- Taking part in ongoing training, coaching, and leadership development
What We’re Looking For
We’re looking for dependable, motivated individuals who enjoy communicating with people and are comfortable working in a remote environment.
- Strong verbal and interpersonal communication skills
- Professional, positive, and approachable attitude
- Ability to build rapport and maintain relationships
- Comfortable working independently as well as within a team
- Organized and attentive to detail
- Basic computer and technology skills
- Customer service or other client-facing experience is an asset, but not required
- Willingness to learn, receive coaching, and develop professionally
- Must be legally authorized to work in the United States or Canada
What We Offer
- Fully remote work environment
- Flexible scheduling
- Weekly compensation with additional performance-based incentives
- Comprehensive benefits options
- Structured training and ongoing mentorship
- Opportunities for advancement and leadership development
- Company recognition programs
- Eligibility for company-sponsored travel and annual events in select destinations
American Income Life is a major provider of supplemental insurance benefits to working families through relationships established with labor unions, credit unions, and associations.
The Company was founded with just $25,000 in borrowed capital more than 50 years ago by entrepreneur and philanthropist Bernard Rapoport.
American Income Life is licensed in 49 states, the District of Columbia, Canada, and is registered to carry on business in New Zealand. AIL also has a wholly-owned subsidiary: National Income Life Insurance Company, licensed in the state of New York. American Income Life, along with our New York subsidiary National Income Life, has combined assets of more than $3 billion with more than $46.6 billion of life insurance in force in 2014. (as of 4/15)
A.M. Best, one of the country's oldest and most respected insurance ratings companies, has rated American Income Life as A (Excellent) for Financial Strength (as of 10/24).
American Income Life Insurance Company has a long history and rich tradition of partnering with the working family community: through national and local leaders, advocating for key issues and campaigns, and investing in a public agenda that reflects the core values of importance to all working people.
If you are interested in a career where your opportunities are truly unlimited, please visit www.ailcareers.com.
Company size
5,001-10,000 employees
Industry
Insurance
Org type
Public Company
Headquarters
Waco, TX
American Income Life is a major provider of supplemental insurance benefits to working families through relationships established with labor unions, credit unions, and associations.
The Company was founded with just $25,000 in borrowed capital more than 50 years ago by entrepreneur and philanthropist Bernard Rapoport.
American Income Life is licensed in 49 states, the District of Columbia, Canada, and is registered to carry on business in New Zealand. AIL also has a wholly-owned subsidiary: National Income Life Insurance Company, licensed in the state of New York. American Income Life, along with our New York subsidiary National Income Life, has combined assets of more than $3 billion with more than $46.6 billion of life insurance in force in 2014. (as of 4/15)
A.M. Best, one of the country's oldest and most respected insurance ratings companies, has rated American Income Life as A (Excellent) for Financial Strength (as of 10/24).
American Income Life Insurance Company has a long history and rich tradition of partnering with the working family community: through national and local leaders, advocating for key issues and campaigns, and investing in a public agenda that reflects the core values of importance to all working people.
If you are interested in a career where your opportunities are truly unlimited, please visit www.ailcareers.com.
Company size
5,001-10,000 employees
Industry
Insurance
Org type
Public Company
Headquarters
Waco, TX
