ENROLLMENT SPECIALIST I

ENROLLMENT SPECIALIST I

 We’re Palco. We provide the management, support, and systems behind self-directed programs—the services that help people hire, pay, and manage their own caregivers with confidence. With 25+ years of experience as a national provider operating in over 17 states, we keep people at the center of everything we do. Through innovative technology and decades of expertise, we help states and partners run stronger, more compliant, and efficient programs. Our mission is to challenge the status quo and build smarter, more human-centered solutions that put power back in people’s hands. Want to learn more about joining our team? Visit www.palcofirst.com to explore opportunities.

Enrollment Specialists I is responsible for ensuring the accuracy of employer and employee paperwork and recording the necessary information in Palco’s software. It is the responsibility of the Enrollment Specialist to ensure that required employer and employee paperwork has been completed and recorded in Palco’s software and that program required background checks have taken place.

Essential Functions:

• Coordinate employer enrollment paperwork with counselors and other agencies.
• Send, track and process employee paperwork.
• Reports new hires and re-hires to state agencies.
• Submit required background checks and record results.
• Record employer and employee address/information changes in Palco’s software.
• Send and process form requests from employers and employees
• Process enrollments for 1 program
• Maintain a 85% or higher compliance rate on audits and case reviews and CRM Cases
• Follow ups maintained weekly with accurate follow up notes and clear documentation
• Know what the forms are and how to complete

Skills and Qualifications:

• Must have good organization ability.
• Must have a strong understanding of tax and program enrollment requirements.
• Must have good verbal and written communication skills.
• Must possess solid skills with email, Internet, and Microsoft Office, including the use of word processing, spreadsheets, and file maintenance programs.
• Strong organizational and problem-solving skills, including the ability to analyze information, pay attention to detail, take initiative to follow-up on transactions, and make decisions about information.
• Must have excellent interpersonal and communication skills.
• Must be willing to work Monday through Friday, 8:00am-5:00pm or additional time if necessary, to complete duties and responsibilities.
• Must be a self-starter and extremely independent.
• The ability to prioritize tasks and meet deadlines with minimal oversight is required.

Education and Experience:

• A minimum of a high school diploma and three (3) years of relevant experience in an office setting is required.

Join Us

• This position is remote/work-from-home role. Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday.

• Company benefits designed for you:
  • Generous Paid time off.
  • Annual bonus potential.
  • Retirement Savings: We will support you as you save for your future.
  • Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
  • Paid Training: Earn while you learn and continue to grow with access to internal and external learning opportunities.
  • Great Work Environment: We are proud of our company culture of collaboration and the recognition we have received for our diversity efforts.

Benefits package:

• Employer shared Health Insurance cost
• Employer paid Disability Insurance
• Employer paid Life and AD&D Insurance
• Vision Insurance
• Cancer Insurance
• Voluntary Life Insurance
• Paid Time Off
• Remote work environment
• Paid holidays

When you join Palco, you are engaged in creating the future - both our company’s, the people we serve, and your own. We understand that our success is directly related to the success of our team. We strive to create a culture where you can:

• Bring your authentic self to work.
• Grow and thrive, both personally and professionally.
• Make a difference with our clients, in our communities, and with the millions of people we support.
• Experience work/life balance.
• Feel value and a greater purpose through the work you do.

Palco, Inc. is an Equal Employment Opportunity (EEO) employer and does not discriminate in any employer/employee relations based on race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.