Engineering Manager - Developer Experience

Meet Fetch EngineeringAt Fetch, engineering is driven by curiosity, ownership, and a bias toward action. We operate in complex problem spaces where the right answer is not always clear, and success depends on adaptability, critical thinking, and informed decision-making. Our engineers are comfortable navigating ambiguity, understanding tradeoffs, gathering context, and turning uncertainty into progress while maintaining high technical standards.Engineers at Fetch take pride in building reliable, scalable systems that serve millions of users. You will contribute directly to the codebase, collaborate closely with cross-functional partners, and help shape best practices that elevate the quality of our work. We foster a culture of mentorship and collaboration, where engineers grow by learning from one another and holding a high bar for quality, reliability, and impact.
About the Role:Fetch is transforming how people connect with the brands they love, and our engineering organization plays a critical role in making that experience fast, reliable, and scalable. As we continue to grow, we are investing in the systems, tools, and workflows that help engineers do their best work.
We are looking for an Engineering Manager, Developer Experience to lead the team responsible for improving engineering productivity across Fetch. This team owns the platforms, tooling, practices, and “golden paths” that make it easier for engineers to build, test, ship, observe, and operate software with confidence.
In this role, you will partner closely with engineering teams, product leaders, infrastructure, security, data, and architecture to identify friction in the software delivery lifecycle and turn those opportunities into high-leverage improvements. You will lead a team that treats Fetch engineers as customers, builds internal products with strong product thinking, and measures success through meaningful improvements in developer satisfaction, delivery speed, reliability, and operational excellence.
This is a leadership role for someone who is excited about building the systems behind the systems: CI/CD, developer tooling, local development, service templates, paved roads, testing infrastructure, observability, automation, and AI-enabled developer workflows.
This is a full-time role that can be held from one of our US offices or remotely in the United States.
What you’ll do at Fetch (Role Responsibilities): 

• Lead, coach, and grow a team focused on developer experience, developer productivity, and internal engineering platforms.
• Define and execute a developer experience strategy that improves how Fetch engineers build, test, deploy, and operate software.
• Partner with engineering teams to deeply understand pain points across the software development lifecycle, including local setup, CI/CD, testing, release management, observability, incident response, and production operations.
• Create and evolve “golden paths” that help teams move faster while improving quality, consistency, security, and reliability.
• Own and improve core developer productivity systems such as build pipelines, automated testing infrastructure, service scaffolding, shared tooling, documentation, and internal platforms.
• Drive adoption of modern engineering workflows, including AI-assisted development, automation, code review improvements, intelligent tooling, and self-service capabilities.
• Use quantitative and qualitative data to identify bottlenecks, prioritize investments, and measure impact across engineering productivity, developer satisfaction, cycle time, deployment frequency, change failure rate, and operational burden.
• Build strong partnerships with platform, infrastructure, security, SRE, product engineering, architecture, and data teams to align developer experience investments with company priorities.
• Establish a team culture centered on customer empathy, operational excellence, pragmatic execution, high-quality technical decisions, and continuous improvement.
• Represent developer experience priorities in engineering planning, roadmap discussions, and cross-functional decision-making.

In your Toolbox (Minimum Requirements):

• Experience managing and growing high-performing engineering teams, ideally in platform engineering, developer experience, developer productivity, infrastructure, SRE, build systems, tooling, or related domains.
• A strong technical background with experience building or operating scalable software systems, internal platforms, CI/CD systems, developer tooling, cloud infrastructure, or service-oriented architectures.
• A product-minded approach to internal tools, with the ability to understand engineers as customers, prioritize high-impact problems, and deliver solutions that are easy to adopt.
• Experience improving software delivery workflows, including build/test/release pipelines, service templates, local development environments, observability, incident response, or operational tooling.
• Ability to balance long-term platform strategy with near-term execution and measurable business impact.
• Strong communication and stakeholder management skills, with the ability to align multiple engineering teams around shared standards, practices, and tooling.
• A data-informed approach to engineering productivity, including familiarity with developer experience metrics, delivery metrics, reliability metrics, and qualitative feedback loops.
• Curiosity and practical judgment around AI-assisted developer workflows, automation, and emerging tools that can meaningfully improve engineering effectiveness.
• A leadership style grounded in clarity, trust, accountability, coaching, and continuous improvement.

Nice to haves/Bonus Points (Preferred Requirements):

• Experience leading teams that own internal developer platforms, paved roads, or golden-path architectures.
• Experience with Kubernetes, cloud platforms, CI/CD systems, observability platforms, infrastructure-as-code, service catalogs, or developer portals.
• Experience introducing AI-powered tools or agentic workflows into engineering organizations.
• Familiarity with DORA metrics, SPACE framework, developer satisfaction surveys, or other approaches to measuring engineering productivity.
• Experience working in a fast-growing product engineering organization with mobile, backend, data, and platform teams.

Compensation: At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The base salary range for this position is $167,875 - $197,500. Discover our benefits and how our employees live rewarded at https://fetch.com/careers.