Engagement Specialist, Supporting Our Survivors

Position Overview:

JFS is looking for a compassionate, mission-driven individual to join the SOS San Diego team as the SOS Engagement Specialist. In this role, you have the opportunity to use your compassionate trauma-informed human relational skills and cultural, linguistic communication and caring experience to make a meaningful difference in your community and help change lives across San Diego. The SOS Engagement Specialist plays an integral role on the team and supports the entire agency by promoting program participants’ dignity, independence, connection, and access to essential services.  This position reports directly to the SOS Program Manager and works closely with other Supporting Our Survivors team members and the rest of the JFS teams.

Responsibilities:

• Coordinate with the assigned Care Manager to implement each client’s care plan.
• Support multiple clients and projects while maintaining organized and timely follow-through.
• Assist clients with translation, scheduling and preparing for medical appointments.
• Accompany clients to medical appointments and advocate/translate as appropriate for changing needs.
• Serve as a liaison among clients, family members, medical providers, hospitals, home-care agencies, caregivers, volunteers, and other individuals involved in the client’s care plan.
• Notify the primary Care Manager of changes in a client’s needs or condition as soon as possible.
• Help clients organize paperwork, pay bills, complete forms, and apply for public benefits.
• Coordinate transportation and assist clients with attending social gatherings, appointments, and community activities.
• Provide social interaction and engagement consistent with the client’s established care plan.
• Maintain accurate and timely documentation, including progress notes, referrals, service updates, and mandatory reports, in accordance with agency policies and procedures.
• Submit timesheets and mileage-reimbursement documentation within established deadlines.
• Provide services that contribute to positive client-satisfaction results.
• Interact with clients in a professional, respectful, culturally responsive, and sensitive manner that promotes client dignity.
• Perform other duties as assigned.

Skills/Experience/Abilities That Are a Must-Have:

• Bilingual proficiency required; Russian language proficiency strongly preferred.
• Strong interpersonal, organizational, and client-service skills.
• High importance to pay attention to detail and follow through on tasks.
• Ability to manage multiple priorities and maintain accurate documentation in client database.
• Ability to communicate effectively with clients, family members, service providers, volunteers, and colleagues.
• Valid driver’s license, current automobile insurance, and a clean driving record.
• Basic knowledge of Microsoft Office applications such as Word and Excel.
• Dependable, clean and accessible transportation that can be used to transport clients.

Skills/Abilities We’d Like You to Have:

• Knowledge of trauma-informed practices related to the experiences and needs of Holocaust survivors.
• Experience working with older adults, particularly individuals who have experienced trauma or who live with post-traumatic stress.
• Significant familiarity with Jewish history, traditions, and culture.

Physical Requirements:

• Sit for several hours at a time
• Carry packages for delivery to participants (10 -20 lbs)
• Climb stairs when necessary

Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

Position Title: SOS Engagement Specialist

Organization: Jewish Family Service of San Diego

Department: Supporting Our Survivors

Position Type: Half-Time (30 – 37.49 hours/week), Non-Exempt

Work Setting: Fully Onsite

Reports To: SOS Program Manager

Pay Range: $21.00 to $21.50/hour

Total Compensation: 

In addition to standard pay, compensation for this position includes:

• Comprehensive, low-cost healthcare coverage for employees
• Generous employer 401(k) contributions
• Employer-covered life insurance

Time Away from Work:

Being able to take time away from work is critical in bringing your best self to work. Time off benefits for this position include:

• Paid vacation time and sick leave
• 15 paid holidays, including Federal and Jewish holidays (as long as the holiday lands on a normal scheduled work day), and floating holidays
• 2 Wellness Days to be taken any time during the year to support employees’ mental wellness

About Jewish Family Service of San Diego
Jewish Family Service of San Diego is a client-centered, impact-driven organization working to build a stronger, more resilient community.  For over 100 years, Jewish Family Service has been a trusted resource for the entire community, offering an array of services that are always life-changing, and often life-saving.  At Jewish Family Service, we believe our employees are the backbone of our Agency.  We strive to ensure that each employee is treated with dignity and respect.  Our goal is your success.  Come work at JFS and be our partner in Moving Forward Together.  To learn more about JFS, please visit jfssd.org. 

*Jewish Family Service is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.