Energy Assistance Coordinator

Job DetailsJob Location: 721 Fawcett Ave - Tacoma, WA 98402Salary Range: $19.27 - $20.86 HourlyThe Energy Assistance Coordinator welcomes clients and provides information and instructions to individuals regarding energy assistance.

Welcome clients and provide information and instructions to individuals regarding assistance.
Answers telephones.
Communication: ability to communicate calmly and confidently using active listening skills
De-escalation: ability to stay alert and diffuse clientele in escalated situations
Schedules office appointments.
Interviewing skills: ability to clearly communicate with all clients in order to gather necessary information for better assisting clientele
Interviews applicants to obtain personal and financial data
Collect required supporting documentation.
Organizational skills: ability to keep client files organized and confidential
Decision Making Skills: ability to use sound judgement, make informed and complex decisions under pressure
Completes all required forms and maintain accurate client files.
Calculate level of assistance for each qualified applicant using computerized formula.
Notify applicants in person or by mail of program eligibility.
Performs follow up with participants as needed.
Distributes award and/or pledge letters to or on behalf of qualified applicants, as required.
Provides referrals to other social and community service organizations.
Outreach to inform individuals, community groups and agencies of program services.
Assist in data entry as needed.
Administrative skills: ability to display working knowledge of standard computer applications including MS Word, Excel, Outlook
Typing skills: ability to type 30wpm
Other duties as assigned.

*Temporary Position* - Tentative Timeline: October 1, 2026 - December 31, 2026
Qualifications
High School diploma or GED equivalent and experience performing job functions
One (1) or more years of clerical or public contact work experience