EMS Dispatcher
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North Arkansas Regional Medical Center
Harrison, AR, US
Summary
The EMS Dispatcher handles emergency and non-emergency medical calls to prioritize requests and deploy appropriate resources. They provide critical pre-arrival instructions and maintain accurate documentation of all activities using communication systems.
Job Description
Job DetailsJob Location: Harrison, AR 72601Position Type: PRNJob Shift: VariesEMS Dispatcher — Emergency Medical Services
Be the calm voice that sends help. As an EMS Dispatcher, you’ll answer emergency and non-emergency calls, dispatch appropriate resources, and provide pre-arrival instructions—coordinating across teams to ensure timely response.
About Us
North Arkansas Regional Medical Center (NARMC) is a leading non-profit healthcare system based in Harrison, Arkansas, with a central hospital, 13 clinics, and a hospital-based Emergency Medical Services (EMS) team serving the rural communities of North Arkansas. Our continuum of care also includes Home Health, Hospice, and our inpatient Hospice House.
We’re more than 750 strong—healthcare professionals and support staff united by our mission to provide exceptional care close to home. Guided by our values of safety, quality, integrity, and community, we work every day to make NARMC the region’s most trusted and preferred provider.
Join us and be part of a team that saves lives, supports neighbors, and makes a difference every day.
Job Summary
Intake calls for medical assistance, deploy EMS units per protocol, operate multiple communication systems, and document all activity accurately.
Key Responsibilities
Receive and prioritize emergency/non-emergent requests; dispatch resources per policy.
Use radio/phone/CAD professionally; follow communication procedures and etiquette.
Maintain preparedness, mentor new team members, and keep the center clean and organized.
Job Qualifications
Required
High school diploma or GED; current American Heart Association BLS.
Obtain Emergency Medical Dispatcher (EMD) certification through IAED within 4–6 months (initial course/testing funded with work agreement).
Preferred
1+ year emergency dispatch or prior NARMC EMS experience.
Compensation & Schedule
Full-time; 24/7 center with rotating days/nights/weekends/holidays.
Competitive hourly pay; shift differentials where applicable.
Why Join Us
High-trust team, strong protocols, and robust training.
Real impact on community safety with growth in EMS communications.
Benefits Overview (based upon eligibility)
Multiple health plan options (PPO and HDHP) with coverage through NARMC Domestic Network and Cigna Health Plan.
Dental and vision coverage through Delta Dental and Delta Vision of Arkansas.
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) available.
Basic life insurance and AD&D are provided at no cost; voluntary life options available.
Short-term and long-term disability coverage offered.
Accident and critical illness insurance through Lincoln Financial.
401(k) retirement plan with up to 3.5% company match, vested over 5 years.
Paid Leave Bank (PLB) and Extended Illness Bank (EIB) with accrual based on service years.
Employee Assistance Program (EAP) and First Stop Health 24/7 counseling services.
AirMed/Mercy Life Flight membership for eligible staff and families.
On-site wellness center and discounted membership at Planet Fitness.
Tuition reimbursement and support for continuing education.
Employee referral bonuses and internal promotion opportunities.
Pet insurance and identity theft protection are available.
Qualifications
North Arkansas Regional Medical Center is a 174 bed, level 3 trauma center and non-profit community hospital located in beautiful Harrison, Arkansas. NARMC Expands its services through associations with UAMS and the AR Saves Stroke Program, Baptist Medical Center and the e-ICU program, and Arkansas Children’s Hospital and the Angel Program.
NARMC is the second largest employer in Boone County. As a respected healthcare employer, NARMC has 53 physicians, 800+ employees and over 200 volunteers committed to providing safe, quality healthcare with compassion and integrity.
NARMC’s safe, quality care is reflected in its numerous Healthgrades—Five Star Ratings, which include: Total Joint Knee, Hip Replacement, Hip Fracture Treatment, Respiratory Care and Pacemaker Procedures. Low infection rates and other quality and safety measures along with outstanding patient satisfaction as reflected by Press Ganey Patient Satisfaction scores consistently in the 90th percentile nationwide make NARMC a medical center you can be proud to be a part of.
With a strong commitment to excellent care backed with superior technology and resources, an exciting and rewarding healthcare career awaits you at NARMC—where you will be a valued member of the healthcare team.
Benefits of employment with NARMC include competitive pay and exceptional benefits. Continuing formal education, in-house training programs, certification programs, and training for advanced techniques and leadership skills are available to help make your career with NARMC rewarding.
Company size
501-1,000 employees
Industry
Healthcare
Org type
Privately Held
North Arkansas Regional Medical Center is a 174 bed, level 3 trauma center and non-profit community hospital located in beautiful Harrison, Arkansas. NARMC Expands its services through associations with UAMS and the AR Saves Stroke Program, Baptist Medical Center and the e-ICU program, and Arkansas Children’s Hospital and the Angel Program.
NARMC is the second largest employer in Boone County. As a respected healthcare employer, NARMC has 53 physicians, 800+ employees and over 200 volunteers committed to providing safe, quality healthcare with compassion and integrity.
NARMC’s safe, quality care is reflected in its numerous Healthgrades—Five Star Ratings, which include: Total Joint Knee, Hip Replacement, Hip Fracture Treatment, Respiratory Care and Pacemaker Procedures. Low infection rates and other quality and safety measures along with outstanding patient satisfaction as reflected by Press Ganey Patient Satisfaction scores consistently in the 90th percentile nationwide make NARMC a medical center you can be proud to be a part of.
With a strong commitment to excellent care backed with superior technology and resources, an exciting and rewarding healthcare career awaits you at NARMC—where you will be a valued member of the healthcare team.
Benefits of employment with NARMC include competitive pay and exceptional benefits. Continuing formal education, in-house training programs, certification programs, and training for advanced techniques and leadership skills are available to help make your career with NARMC rewarding.
Company size
501-1,000 employees
Industry
Healthcare
Org type
Privately Held
