Employee Investigator I

About the Company

ADC LTD NM provides key services in Government Background Investigations, Armed/Unarmed Physical Security and Pre-Employment Background Checks. Headquartered in Albuquerque, NM, ADC employees and contractors are located all over the US and its territories. 

Summary

The Employee Investigator I is a credentialed employee responsible for conducting federal background investigations in direct support of national security and suitability investigations and in compliance with the National Training Standards (NTS), the Federal Investigative Standards (FIS) and all other applicable federal regulations. A successful Employee Investigator I must follow ADC LTD NM and PSID policies and procedures and meet the following expectations.

Essential Tasks (minimum requirements) to be performed with or without reasonable accommodation:

• Model ADC LTD NM’s core values, policies and procedures and ensure that the same are supported at all times.
• Conduct fieldwork, including interviews and record checks, to produce reports of investigations (ROIs).
• Accept fieldwork assignments for travel throughout the geographic area of responsibility.
  • Temporary duty yonder (TDY) assignments may be required outside of geographic area. 
• Complete priority and expedited leads by request.
• Maintain a working knowledge of agency guidance and transmittals.
• Meet quality standards and investigative deadlines as assigned by ADC LTD NM.
• Demonstrate strong verbal and written communications skills and exhibit professional demeanor in a time sensitive work environment.
• Monitor, maintain, convey and appropriately safeguard and destroy data and documents. Meet government and industry standards for quality, integrity, timeliness and productivity.
• Maintain compliance with all mandatory and assigned training, security clearance, and credential requirements.
  • Obtain necessary documentation and/or credentials for the purpose of conducting welfare checks on investigators as assigned.
• Develop and maintain professional, courteous, and cooperative working relationships with all ADC LTD NM employees, vendors and contractors.
• Quickly troubleshoot issues as they arise.
• Report trends and updates to work environment observed in the field.
• Request training as needed from their supervisor or ADC LTD NM Training Department.
• Assist with projects and process improvement at the direction of their supervisor.
• Coordinate with ADC LTD NM personnel as necessary.
• Perform all other duties as assigned.

Performance Metrics

• Completes all assigned leads.

        o    Complete, at a minimum, 40 scoped hours of background investigation work per week.

• Close no more than 8% of all case parts late.
• Fewer than 2% of all case parts contain significant adjudicative deficiencies.
• Adapts to changing tasks and situations in the field.
• Uses problem-solving techniques and strategies when faced with field issues.
• Cooperates and shows initiative to pursue assigned tasks and meet personal goals.
• Maintains an open line of communication regarding tasks and objectives.
• Remains in compliance with training, security, and credential requirements.
• Abides by all relevant policies, laws, federal standards, and federal agency requirements.

Education, Experience and Skills

• Minimum of one year specialized federal background investigative experience; or two years relevant background investigative experience; or three years general investigative experience (i.e. military, local, state or Federal law enforcement or investigative functions).
• Ability to maintain a professional demeanor with strong customer service and interpersonal skills.
• Proficiency in common workplace hardware and software, including Microsoft Word, Excel and computer databases.
• Excellent organization and prioritization skills.
• Strong analytical skills and detailed-oriented.
• Strong verbal and written communication skills, including highly technical writing, proofreading, and editing.
• Possess and maintain a valid driver’s license and access to reliable transportation.
• Extensive knowledge of ADC LTD NM contracts and contractual requirements.
• Thorough understanding of federal investigative standards, including the investigative tiers, issue resolution and adjudication.
• Thorough understanding of ADC LTD NM investigative systems, process and procedures.
• Familiarity with federal and ADC LTD NM security standards.

Supervisory Responsibility

This position does not carry any supervisory responsibilities.

Work Authorization/Security Clearance

Employment is contingent upon the successful results of a background check and drug screen. In addition to the completion of a federal background investigation and while in the process of obtaining a Top Secret Clearance, must be able to obtain an interim clearance and/or appropriate agency approvals. Upon receipt of Top Secret clearance, must be able to maintain active Top Secret clearance and all agency approvals required of their position. 

Position Type/Expected Hours of Work

This is a full-time position. Employee Investigators control their work schedule, and must remain flexible in their availability. Evening and weekend shifts may be required. 

Work Environment & Physical Demands

While performing the duties of this job, the employee regularly works outdoors and in a telework office setting. This role routinely uses standard office equipment. The employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee will frequently be required to have prolonged periods sitting at a desk, working on a computer and using the phone.

Probation

Six-month probation at start of initial employment and/or when position is new for the employee. 

Travel

Regular travel throughout the geographic area of responsibility is required. Reserve availability for TDY assignments outside of regular area.

Benefits

Full benefit package as outlined per ADC policies and procedures.

Given the changing nature of requirements, responsibilities, rules and duties, the expectations and qualifications listed in this job description may not fully express the position's structure. ADC LTD NM is not responsible for any errors or omissions that may be expressed with the information provided. 

ADC LTD NM is an Equal Employment Opportunity/Affirmative Action employer. All qualified applications will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status or any other characteristic protected by law.