Emergency Medical Services (EMS) Coordinator - Emergency Department (ED) - The Jewish Hospital

Mercy Health

About Us

As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Emergency Medical Services (EMS) Coordinator - Emergency Department (ED) - The Jewish Hospital

Job Summary:

The EMS Coordinator is responsible for the coordination between the hospital and local agencies providing Emergency Medical Services.  This individual will work collaboratively with area EMS providers to assure strong relations and increased utilization of hospital services.  The position is also responsible for organizing routine continuing education programs for EMS providers, providing quality assurance and process improvement information and follow ups for EMS providers, ensuring hospital has appropriate equipment and hospital provides world-class customer service to EMS providers.  Individual will also work in the emergency department when not performing EMS Coordinator duties. 

Essential Functions: 

• Identifies opportunities to enhance relations between the hospital and EMS providers. 
• Communicates with all EMS providers, meeting at a minimum of once a month.  
• Facilitates EMS communication with the Emergency Department staff and other hospital staff as needed. 
• Serves as a resource to hospital leadership to identify processes that hinder EMS providers’ ability to use the hospital effectively or efficiently. 
• Provides hospital leadership with routine reports on targeted EMS stations’ needs, challenges, interests, competitive activities, and potential improvements. 
• Monitors and reports EMS statistics and metrics, especially volumes and satisfaction. 
• Reviews and reports clinical feedback to EMS agencies on complex cases, or those they request follow ups on. 
• Facilitates EMS performance improvement and quality review by working with EMS providers, medical directors, and appropriate hospital staff. 
• Plans and organizes EMS events and hospital-based EMS education, such as EMS Week and EMS continuing education programs. Maintains EMS providers and station contact database. 
• Maintains hospital’s EMS Lounge. 
• Attends local, regional and state EMS meetings. 
• Participates in hospital committees as appropriate to role. 

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Education:

High School Diploma or GED (required)

Licensure/Certification:

National Registry Emergency Medical Technician - Paramedic (required)

American Heart Advanced Cardiac Life Support, American Heart Pediatric Advanced Life Support (preferred)

State of Ohio Emergency Services Instructor (preferred)

Experience:

Minimum of 3 years EMS experience with prehospital or hospital patient contact.

As a Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]